Press Release

IBA Selects ServiceMax to Enhance Global Customer Experience and Service Efficiency

World Leader In Medical Technology Adopts Field Service Management To Standardise Processes, Drive Efficiency Gains, and Better Organise Global Service Operations

London, UK – 10 June 2015 -- ServiceMax, the field service management solution for a new era of business, today announced that it has been selected by IBA (Ion Beam Applications S.A), the world’s leading provider of proton therapy and radiopharmacy solutions for the treatment and diagnosis of cancer, to support its global service transformation. IBA is using ServiceMax to standardise its field service processes, drive efficiency improvements through a mobilised workforce, and better organise its global service operations.

ServiceMax will be used by IBA to improve customer support services, maximise engineers’ time in the field, minimise maintenance time due to optimised preventive and predictive maintenance plans, improve uptime by reducing repair and upgrade times through remote monitoring, and improved spare parts availability.

 “In order to support business growth and our willingness to improve our customers’ experience and satisfaction, we are mobilising and empowering our workforce for even greater service, efficiency and productivity,” said Marc Van Der Burght, Vice-President Equipment and Service Delivery at IBA. “ServiceMax will be key in our global service transformation. It will enable us to increase customer satisfaction by improving the service quality, improve visibility through remote monitoring and smarter scheduling, and streamline spare parts and tools availabilities through integration with our backend systems. The ServiceMax platform will also provide external end-to-end service visibility for both our partners and customers, improving the overall IBA service experience.”

ServiceMax’s cloud-based solution means that engineers and technicians will always be connected and have secure access to customer information 24/7/365 on any device from anywhere. The project will be rolled out on IBA installed base and new products over the coming months, and will be integrated within the IBA IT landscape.

About ServiceMax
ServiceMax leads the massive and global industry of field service management software -- an $18 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the only provider of complete end-to end mobile and cloud-based technology for the sector. ServiceMax goes to every length -- from joining technicians on service calls to publishing the industry's leading online publication -- to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end-customer. To learn more, please visit

About IBA
IBA (Ion Beam Applications S.A.) is a global medical technology company focused on bringing integrated and innovative solutions for the diagnosis and treatment of cancer. The Company is the worldwide technology leader in the field of proton therapy, the most advanced form of radiation therapy available today. IBA’s proton therapy solutions are flexible and adaptable, allowing customers to choose from universal full scale proton therapy centers as well as compact, single room systems. In addition, IBA also has a radiation dosimetry business and develops particle accelerators for the medical world and industry.  Headquartered in Belgium and employing about 1100 people worldwide, IBA has installed systems across the world, from Europe and the US and to the emerging markets. IBA is listed on the pan-European stock exchange EURONEXT. (IBA: Reuters IBAB.BR and Bloomberg IBAB.BB) and more information can be found at: