London, UK – 18 November 2015 -- ServiceMax, the global leader in field service management for the connected, service-led economy, today announced that it has been selected by IMA Klessmann GmbH, leading providers of high quality machinery for the wood processing and craft industries to drive greater efficiencies in its field service operations. ServiceMax will enable IMA Klessmann to further increase customer service levels, improve productivity and increase first time fix rates.
IMA Klessmann is deploying ServiceMax to 80 engineers across its German operations to gain a holistic view of its customers, inventory parts, as well as integration to its ERP systems. ServiceMax will not only improve service level agreement compliance rates, and deliver a connected end-to-end field service experience for customers, but also provide a global field service management platform for the company’s continued growth and expansion. Following initial deployment in its German operations, IMA Klessmann will review extending ServiceMax to field service engineers in other regions of its global business operations.
About ServiceMax
ServiceMax leads the massive and global industry of field service management software -- an $18 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the only provider of complete end-to end mobile and cloud-based technology for the sector. ServiceMax goes to every length -- from joining technicians on service calls to publishing the industry's leading online publication -- to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end-customer. To learn more, please visit www.servicemax.com.
About IMA Klessmann GmbH
IMA Klessmann is an important partner of the woodworking industry for more than 60 years.
Through enduring innovativeness and future-oriented machine technology, IMA develops, manufactures and markets equipment and systems for the processing of wood-based materials, in particular edge banding machines and transport and handling systems. The company is recognized for over 60 years as a technology leader in the planning, development / engineering and realization of complex production lines and systems in the high-end range in the industry. This solutions are offered in both the stationary technology as well as the throughput technology. The major manufacturers of kitchen, office and furniture, Dismantle of door and components are long-standing customers of IMA. With more than 900 people who work for IMA worldwide and its presence in more than 60 countries, the perception is that IMA ranks at the top for technology leadership in its industry. Apart from its headquarters in Lübbecke include service and sales companies in Western and Eastern Europe, the US, Canada, Russia, Singapore and China for the IMA group. IMA has been part of the September 2015 Schelling Anlagenbau GmbH. To learn more, please visit http://www.ima.de