Press Release

Introducing ServiceMax Orange: A Faster, Simpler Solution for Small and Midsized Businesses to Rethink Field Service

ServiceMax’s SMB Offering Allows Businesses to Eliminate Inefficiencies and Improve Service Profitability with Zero Implementation Costs

Pleasanton, CA – March 27, 2012 – Today, ServiceMax, the award-winning creators of the first and only complete suite of cloud-based, mobile and social field service applications, announced the release of ServiceMax Orange, a new field service offering catered to small and midsized businesses, making enterprise-grade technology accessible to smaller organizations through a simple subscription model with no implementation costs. With ServiceMax Orange, companies are up and running in just three weeks with tools to effectively manage all aspects of their service businesses, from scheduling and work order management to installed base and contract entitlements.

Of the millions of field technicians in the United States and tens of millions globally, the vast majority work for small and midsized businesses that often rely on outdated and inefficient field service management tools like paper, spreadsheets and homegrown technology,” said Dave Yarnold, CEO of ServiceMax. “ServiceMax Orange is the result of our expertise from more than 150 implementations and provides a streamlined ServiceMax solution for small and midsized businesses with unprecedented depth and functionality, including ServiceMax for iPad, to help them delight their customers and generate meaningful revenue from field service.
ServiceMax Orange is cloud-based and matches ServiceMax’s rich capabilities to the needs of smaller field service organizations. The days of complex and inefficient paper- and spreadsheet-based field service management are over. ServiceMax Orange helps businesses reduce billing errors, eliminate service giveaways and increase first-time fix rates, all while delighting customers. ServiceMax Orange’s best practice workflows are based on more than 150 successful implementations and provide businesses with a nimble, low-cost field service solution to better manage the entire service lifecycle. ServiceMax Orange also includes ServiceMax for iPad and ServicePulse, a new offering from ServiceMax that provides real-time collaboration and visibility to the entire field service organization.

With ServiceMax Orange, businesses can focus on what matters most — delighting customers — instead of the costly, inefficient paper- and spreadsheet-based systems many small and midsized businesses use today. ServiceMax Orange is delivered via the cloud, so it’s easy and affordable to deploy. Businesses will be up and running in just three weeks and with zero implementation costs.

Samsa is a service-focused company, and ServiceMax Orange is tailored to ensure we are providing the best service consistently to every customer,” said Brian Samsa, owner of Samsa Mechanical Service. “Training and implementation were simple and informative, and just a few weeks after purchasing ServiceMax, we are up and running across the entire company.
Please join us on April 5, 2012, at 10 a.m. PDT for a free webinar to learn more about ServiceMax Orange. To RSVP, please click here.