Press Release

Leading Analyst Firm Positions ServiceMax in the ‘Visionaries’ Quadrant in the Magic Quadrant For Field Service Management

ServiceMax Recognized for its Ability to Execute and Completeness of Vision

San Francisco, CA – October 22, 2012 —ServiceMax, the award-winning creators of the first and only complete suite of cloud-based, mobile and social field service management applications, today announced that the company has been positioned by Gartner, Inc. in the “Visionaries”quadrant of the 2012 Magic Quadrant for Field Service Management.

ServiceMax has successfully demonstrated:

Industry thought leadership
Product innovation, including industry leading mobile and social tools
tailored for field service
Enthusiasm and success of existing customers
Continuous growth and momentum in more than 20 verticals
This year’s Magic Quadrant speaks to how the “Nexus of Forces” – Social, Mobile, Cloud and Information – are changing the way organizations approach field service management. ServiceMax offers the field service market a powerful combination of these forces, which the report deems essential for field service success. Authors Will McNeill, Michael Maoz and Gordon Van Huizen note in the study,

“Without cloud computing, social interactions would have no place to happen at scale, mobile access would fail to be able to connect to a wide variety of data and functions, and information would still be stuck inside internal systems.”
They continue,

“Employing social concepts within FSM increases the amount of knowledge shared across teams. It can also deepen technician engagement with the system, resulting in more comprehensive and finer-grained data collection.”
“In today’s field service organizations, it’s not just about time or cutting costs anymore, it’s about driving meaningful revenue and profits that help CEOs make their numbers while keeping customers loyal and delighted,” said Dave Yarnold, CEO of ServiceMax. “We believe Gartner has recognized ServiceMax’s incredible growth and progress over the past year and we will continue the momentum as we relentlessly innovate and attract the most passionate customers and employees that are the best and brightest in our industry.”
In the past year, ServiceMax has experienced massive growth and added new offices, employees and customers around the world. ServiceMax grew 185%, between 2011 and 2012 adding close to 100 customers of which more than a dozen were enterprise accounts. The company also opened a global office in the UK and now has nearly 200 customers with representation on every continent in the world.

The Gartner Magic Quadrant for Field Service Management is available on the Gartner website at:

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.