Press Release

New ServiceMax Suite Fuels Field Service Revolution

First and Only Complete Suite of On-Demand Field Service Applications Helps Companies Streamline Operations, Cut Costs and Improve Service


SANTA CLARA, Calif. – July 14, 2009 – ServiceMax, Inc. a leading provider of on-demand field service solutions, today introduced a new version of its flagship product, ServiceMax Suite. Available immediately, the new release extends the power, flexibility and ease of use of the company’s proven solution, already used by many organizations for post-sales service, field service and strategic service chain management. To see the new ServiceMax Suite in action, attend a webinar on Wednesday, August 5.

Field Service organizations are hidden gems in many organizations. With streamlined operations, they can significantly lower costs, increase revenues and improve customer service. Though technology solutions aimed at Sales, Marketing, and Service Call Centers have delivered the benefits of cloud computing for a decade, Field Service teams have been largely left behind. Until recently they’ve relied on cobbled together spreadsheets, narrow point solutions, or archaic on-premise solutions like SAP and Oracle, which cannot meet their complex needs.

“ServiceMax is truly revolutionizing field service; we streamline complex processes and give visibility to critical information service teams need. Finally Field Service organizations can increase revenue and improve service simultaneously” said Dave Yarnold, CEO, ServiceMax. “Because ServiceMax is built on the proven Force.com platform, we’re able to deliver unprecedented functionality in a complete on-demand suite of applications – specifically designed to optimize field service operations – at an amazingly affordable cost.”

ServiceMax Suite offers world-class reliability and complete field service functionality in a software-as-a-service model, so organizations can deploy the easy-to-use solution in days, with a minimal investment and low-cost subscription fees. In addition, customers can extend field service optimization to their partners via an on-demand portal, which is impossible with on-premise solutions.

About the New ServiceMax Suite
Built and delivered on the Force.com platform, with the dependability and flexibility Saleforce.com customers have come to expect, ServiceMax Suite enables companies to streamline end-to-end operations, including:

Installed base management and entitlements
Field service
Parts logistics
Advanced scheduling
Inventory and depot repair
Partner and customer portals
Mobile and offline field service
Reports and dashboards
In addition, the latest version of ServiceMax Suite offers:

More power with customizable validation rules, new support for different business processes by region or team, and an advanced configuration console for administrators
Increased flexibility with customizable document templates, service contract business rules and lifecycle management, along with a new wizard that simplifies set up of customizable installed products configuration hierarchies.
More ease of use with multi-line edit capabilities, screens that auto-populate based on information in existing records, simplified screens that reduce the steps to complete tasks, and new wizards that simplify creation of work orders and RMAs.
ServiceMax is Transforming Field Service
ServiceMax Suite is the first and only complete, on-demand solution for post-sales service, field service, and strategic service chain management. The suite helps organizations increase both revenue and customer satisfaction by streamlining and optimizing all field service activities. Built and delivered as a native Force.com cloud application, ServiceMax customers are up and running quickly with a simple, pay-as-you-go software-as-a-service (SaaS) solution that is completely integrated with their Salesforce.com CRM. ServiceMax customers include large enterprises like DuPont and smaller companies like Everyday Wireless and AdvantaClean. ServiceMax is headquartered in Santa Clara, California.