Press Release

ServiceMax Advances Delivery of Field Service With Partner Marketplace

PLEASANTON, CA, Mar 04, 2015 — ServiceMax, the field service management solution for a new era of business, today launched the ServiceMax Marketplace. The network of 16 certified and 18 alliance partners provides field service professionals with a one-stop shop of trusted tools for perfecting their field service delivery.

“Our biggest priority is helping our customers to deliver the best field service possible,” said Dave Yarnold, CEO of ServiceMax. “By launching the ServiceMax Marketplace, we’re able to increase the value technicians receive from their existing field service solutions, and equip them with additional tools to address the unique needs of their business.”

The 34 ServiceMax Marketplace partners are trusted providers of software solutions, integration tools, and hardware, for compliance, data entry, productivity and collaboration, location optimization, payment processing, project management, and document generation.

Certified partners include Cirrus Insight, Cloudbilt, Cloud Coach, Cloud Elements, CloudLock, Devicify, Drawloop, GoFormz, Infomill, Informatica, Invoice IT, Jitterbit, Payscape, ThingLogix, Twilio, and USDM. To be included in the ServiceMax Marketplace as a certified partner, each joint solution must be qualified by ServiceMax with all supporting documentation provided.

Alliance partners include 123Compliance, Acme Data, Advanced Electronic Services, Amalto, CipherCloud, Cotap, DBSync, Entercoms Inc, Fleetmatics, IQvantage, PayLiquid, ProTechnology, Redpark, Replicon, Route4Me, Seal, Velio, and Viewpath. To be included in the ServiceMax Marketplace as an alliance partner, each solution must have a compelling value proposition for field service organizations.

The ServiceMax Marketplace is currently only available for ServiceMax customers. It will be made public later this year. To learn more, please visit

About ServiceMax ServiceMax leads the massive and global industry of field service management software — an $18 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the only provider of complete end-to end mobile and cloud-based technology for the sector. ServiceMax goes to every length — from joining technicians on service calls to publishing the industry’s leading online publication — to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end-customer. To learn more, please visit

ServiceMax Marketplace Certified Partners

Cirrus Insight
Cirrus Insight specializes in making apps that integrate Salesforce with your email inbox. Cirrus Insight supports Gmail, Outlook, Office 365, iPhone, iPad, and soon Android. Learn more at

Cloudbilt’s MapAnything(TM) is a native application that was recently named a Customer’s Choice: Highly Reviewed App. It provides mapping, real time geo-location, territory management, and analytics. Learn more at

Cloud Coach
Cloud Coach specializes in enterprise-class project management and productivity software built for businesses. Whether you are looking for project management, productivity software as a service, delivery of a portfolio of work, or to improve internal meeting efficiency, Cloud Coach has the tools for you. Learn more at

Cloud Elements
Cloud Elements is a cloud API integration and aggregation service for developers that uses uniform APIs to connect your application with entire categories of cloud services. Learn more at

CloudLock offers the cloud security fabric enabling enterprises to protect their data in the cloud, reduce risk, achieve compliance, manage threats, and increase productivity. By analyzing 15 billion+ objects for more than 5 million end users daily, CloudLock delivers the only complete, risk-appropriate and people-centric approach to cloud security. Learn more at

Devicify CPM (Connected Products Management) enables companies to capitalize on the Internet of Things (IoT) by seamlessly connecting deployed products with the business processes and applications of the enterprise. Built on the Salesforce Platform and integrated with ServiceMax, Devicify CPM is a scalable business application for companies seeking to create new revenue opportunities, improve customer & partner relationships and establish unique competitive advantage. Devicify CPM is the fastest way to implement, deliver on and future-proof an IoT strategy for your business. Learn more at

Drawloop automates your document creation and delivery entirely within ServiceMax. LOOP Document Services leverages the same documents you currently use no matter what the format — Word, Excel, PowerPoint or PDF — and injects those documents with your ServiceMax data to create and deliver a Dynamic Document Package (DDP) to anyone, anywhere, at anytime. Learn more at

GoFormz turns existing paper forms and checklists into smart mobile forms so you can capture data electronically and run reports on your data. Learn more at

Infomill helps improve service delivery for aftermarket operations to help improve first-time fix rates and reduce incorrect parts ordering, by ensuring mobile technicians have access to the technical information they need, where they need it. Learn more at

Informatica Corporation is the world’s number one independent provider of data integration software. Organizations around the world rely on Informatica to realize their information potential and drive top business imperatives. Learn more at visit Informatica’s Perspectives blog at

Invoice IT
Invoice IT manages all the complexities of enterprise billing, from quoting through order management, subscription billing and recurring payments. Invoice IT’s features are broad, comprehensive and highly flexible to cater to all businesses. Convert quotes into orders, orders into invoices, then collect payments and recognize revenue, all with one easy-to-use solution that gives you full control of your quote-to-cash process. Learn more at

Jitterbit is the leading cloud integration solution for today’s modern architecture that amplifies the value of cloud field service through rapid and agile integrations with any front or back office, on-premise, cloud, social, or mobile app. Learn more at

Payscape provides user-friendly, flexible payment integration methods for businesses and developers, which include a variety of toolkits, APIs, code, testing, and support to ensure a seamless transfer of information. Learn more at

ThingLogix provides technology and business process consulting services to enterprise and mid-sized companies that are considering incorporating machine-to-machine (M2M) or Internet of Things (IoT) devices and data into their operations. Learn more at

Twilio provides a software and cloud-based communications platform that enables developers and businesses to rapidly build and deploy the communication solution that meets their specific needs. Whether integrating voice, messaging and/or VoIP capabilities into a web or mobile app or building a complete communications solution like a call center, Twilio removes the traditional obstacles to creating effective communications experiences. Learn more at

USDM is a leading global professional services firm focused exclusively on providing business process, technology and compliance solutions for the regulated life science industry. Learn more at

ServiceMax Marketplace Alliance Partners

123Compliance Corporation is the world’s first fully cloud and mobile enabled enterprise quality management software company. It offers fully validated and 12 CFR Part 11 compliance applications that provide complaint handling, adverse event reporting, quality management, and device tracking built entirely on the Salesforce Platform. Learn more at

Acme Data
Acme Data is a provider of feature rich, business user friendly, data quality software for enterprises. Acme Data’s suite of products enables enterprises to build an up-to-date, accurate, and complete view of all customer accounts within an organization. Acme Data enables businesses to maximize profitability and customer satisfaction by leveraging customer data within applications and across the enterprise. Learn more at

Advanced Electronic Services
AES delivers quality repair services and support around the globe, to a wide variety of industries such as textile, imaging, medical, military, transportation, food service, vending, plastics, water treatment, uninterruptible Power, HVAC, and banking. Learn more at

Amalto delivers the oil and gas industry’s first, end-to-end DSO reduction service, Field-to-Finance(TM), combining the best of electronic field ticketing with the Amalto e-Business Cloud(TM), a cloud-based, B2B integration platform that enable the automation and electronic exchange of important accounts receivables business documents and data such as invoices, purchase orders, authorization for expenditures, logistics and master data. Learn more at

CipherCloud, the leader in cloud visibility and data protection, delivers cloud adoption while ensuring security, compliance and control. CipherCloud’s open platform provides comprehensive cloud application discovery and risk assessment, data protection — searchable strong encryption, tokenization, data loss prevention, key management, and malware detection — and extensive user activity and anomaly monitoring services. Learn more at

Cotap is a simple, secure mobile messaging app for fast, easy workplace communication. There’s no need to swap phone numbers, and personal and work messages stay separate. With mobile-first simplicity that users love, and the enterprise-grade security businesses need, Cotap reaches all employees where they’re most likely to read a message: on their smartphones. Learn more at

DBSync is a leading provider of data replication and application integration for the CRM, accounting and data integration markets. With easy to use pre-built maps and powerful Extract, Transform, and Load (ETL) capabilities, DBSync enables users to easily link information between leading cloud and on-premises based CRM, accounting applications, case management, and field service along with support for on-premises applications running databases. Learn more at

Entercoms Inc
Entercoms drives rapid time-to-value and lasting impact to the performance of service operations, by optimizing aftermarket and service supply chains through analytics and operations expertise powered by a proprietary technology platform. Learn more

Fleetmatics is a leading global provider of mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Learn more at

The IQvantage(TM) situational services provides a powerful environment for determining contextual situations in real time, reporting the situations as they change, and producing recommendations for responses to the changing situation. Learn more at

PayLiquid provides a mobile-first order-to-cash service (with embedded secure payments) helping field sales & field service teams sell more and improve cash flow. Learn more at

ProTechnology provides flexible and powerful field inspection document and process automation capabilities that streamline site inspection processes by using intelligent electronic forms and checklists to accurately capture inspection data electronically on mobile devices. Learn more at

Redpark cables are used by businesses and app developers to connect external devices to the iPhone and iPad. Learn more at

Replicon, Inc. is a software company providing cloud time tracking applications including timesheet and expense management software, using SaaS, for automating employee time tracking, project time tracking, expense tracking, and resource scheduling. Learn more at

Route4Me optimizes the “last dispatched miles” — once ServiceMax has dispatched the best technician for the work orders at hand, Route4Me then ensures the optimal work order sequencing so the technician spends as little time as possible on the road, and thereby maximizing their ability to deliver excellent customer service. Learn more at

With the Seal Contract Discovery and Analytics solution, field service organizations can now leverage a powerful analytics platform to quickly identify and understand critical service level terms locked within unstructured service contracts thus empowering all stakeholders to take informed action and drive value-based results. Learn more at

Velio is the next-generation provider of connected car technology, that offers a suite of cost-effective, customizable connected car technologies providing you with insight into the way people drive. The solution enables our customers to easily build new applications or to simply integrate vehicle data with an existing software service. Learn more at

Viewpath is leading the way in cloud-focused solutions for managing team projects and task collaboration. Viewpath helps organizations of all sizes dramatically simplify customer-driven projects, new product development, service delivery, and supporting operational processes. Learn more at