PLEASANTON, CA – June 15, 2016 – ServiceMax, the leader in cloud-based field service management solutions, today unveiled updates to ServiceMax Marketplace, its partner and customer resource center, to improve usability and functionality. ServiceMax designed the revamped portal to give existing and prospective customers an interactive ecosystem to identify the best solutions for their field service needs. Partners can now use the marketplace to communicate with customers and receive ongoing feedback to help improve their offering.
Since debuting the original marketplace last year, ServiceMax has already seen significant success, nearly tripled the number of participating partners to 91. More than one third of ServiceMax Customers already use the ServiceMax Marketplace, and updates to the platform were largely informed by their feedback as well as input from customers, partners and ServiceMax employees. Current solutions available through Marketplace include payment integration, data collection, document generation, project management and configure-price-quote solutions.
Updated Marketplace functionality includes abilities to:
- Search for a solution by challenges that customers are trying to solve versus merely an index of company names.
- Ask questions directly to partner companies within the Marketplace site.
- Watch partner videos to better understand solutions and use cases.
- Partners can tell their story from why through to how they integrate to ServiceMax
“Finding the right solution for our field service needs was challenging because there was never a uniform offering that fully addressed concerns unique to our operations,” said Gord Breese, Vice President and General Manager, WirelessWerks, a ServiceMax customer that provides quality assurance and inspection services for the wireless telecom industry. “ServiceMax’s Marketplace has given us the flexibility to fully investigate all potential partners, and identify the ideal balance of solutions that can meet all of our needs.”
“The changes we’ve made to our Marketplace aren’t merely a design overhaul - they’re going to open an even bigger opportunity for our customers and partners alike to make the most of our technology and ecosystem,” said Jonathan Skelding, Senior Director, Technology Alliances at ServiceMax. “Empowering our customers to curate their field service solutions means better business for customers, and allows partners to identify new use cases for their solutions. This update signifies our commitment to making Marketplace a platform that is responsive to the needs of all partners and customers who use it, and help to transform their approach to field service management.”
ServiceMax leads the massive global industry of field service management software -- an $18 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the leading provider of complete end-to end mobile and cloud-based technology for the sector. ServiceMax goes to every length -- from joining technicians on service calls to publishing the industry's leading online publication -- to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end-customer. To learn more, please visit www.servicemax.com.
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