New long-job scheduling, advanced mobile capabilities empower field service organizations to drive bottom-line growth and further operational efficiencies
September 27, 2016 – PLEASANTON, Calif. – ServiceMax, the leader in cloud-based field service management (FSM) solutions, today announced a series of new innovations to its platform that enable engineers and dispatchers to raise the bar on operational excellence within their field service organizations.
With these additions, ServiceMax continues innovating the industry’s most comprehensive cloud FSM platform, which gives service departments and field engineers visibility throughout the entire service process. From remote machine diagnostics to managing parts inventories, dispatch and invoicing, ServiceMax can help organizations form new profit-generating business models around providing proactive, outcome-based services.
Not every field job is a simple, repeatable appointment. Servicing an oil rig or jet engine, for example, often requires multiple engagements among multiple technicians. Scheduling such jobs amid constraints such as technician availability, installed product access hours, and existing appointments that can be quite challenging when done manually. With its new long-job functionality that dramatically simplifies complex scheduling, service organizations can more accurately predict the time it takes to complete a job and customer satisfaction can skyrocket.
Additionally, ServiceMax has also made generally available its new mobile Field Service Application. While other field service apps merely act as mobile calendars, the full-featured ServiceMax app handles all aspects of the service delivery process from self-scheduling work orders and ordering parts to handling returns and work order close out - all available offline and on any mobile operating system based on a common code base.
Available within the field service app are mobile, offline-ready checklist and data collection capabilities that give field engineers step-by-step forms to more efficiently complete safety and regulatory tasks and collect valuable information about the customer. Also added is off-line site-level entitlements and pricing. This is an important capability that enables technicians to offer service for any product installed at customer site, beyond the product for which he or she has been dispatched there in the first place.
“Field service organizations have become integral for many of our customers small and large who use it as a conduit for strategic business objectives such as driving bottom-line growth and customer satisfaction. And as field service’s importance grows, we continue to raise the bar in terms of our platform’s functionality,” said ServiceMax co-founder and Chief Strategy Officer Athani Krishnaprasad. “This is a continuation of our strategy to build the most comprehensive field service platform that provides all stakeholders with the best tools to get their jobs done.”
“Field service is an inherently mobile function,” said Heather Ashton, Research Manager, IDC Manufacturing Insights. "Mobile applications must be true work tools, enabling the engineers and technicians to manage every aspect of their job from the device. Companies like ServiceMax continue to push the boundaries of the mobile experience for these users, ensuring they not only have access to the right information required for the job at hand, but that they also can be actively guided through the capture of information about the products and customers they service.”
ServiceMax leads the massive global industry of field service management software -- an $18 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the leading provider of complete end-to end mobile and cloud-based technology for the sector. ServiceMax goes to every length -- from joining technicians on service calls to publishing the industry's leading online publication -- to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end-customer. To learn more, please visit www.servicemax.com or on Twitter, LinkedIn and Facebook.
ServiceMax, the ServiceMax logo, ServiceMax Field Service Management, ServiceMax Service Performance Metrics and Business Value Realization are registered trademarks of ServiceMax. Any other company and/or product names mentioned herein may be trademarks of their respective owners.
Elliott Burr, 925-621-1434