SANTA CLARA, CA— (Marketwire – November 23, 2010) – ServiceMax announces its first annual Customer Meeting, which will take place on Monday, December 6, to coincide with the 2010 Dreamforce Conference. ServiceMax, the provider of cloud-based field service management tools, will host a day of events for customers and prospects at the Hotel Palomar in San Francisco. The customer meeting agenda will include:

Keynote from Dave Yarnold, CEO of ServiceMax. Dave will share his insights and visions for the expansive field service market. ServiceMax customers across the globe are on the cutting edge of a transformation in field service. Innovations like cloud computing, mobility and collaboration are changing the way companies handle field service, and our customers are not just increasing efficiencies, they are driving their own customer delight and revenue growth. Dave will share customer success stories, unveiling exciting new product offerings, and sharing his view for the future of field service.
Implementation Tips & Tricks — Patrice Eberline, VP of professional services at ServiceMax. Patrice and her team help customers get up and running and maintain a smooth solution. Patrice will be sharing tips and tricks to help increase the value from the ServiceMax solution. Customers will learn to take advantage of new features, as well as increase user adoption.
Product Keynote & Interactive Product Input — Athani Krishna, VP of products and founder of ServiceMax, will be diving deeper into the functionality of ServiceMax today and tomorrow. He’ll be sharing the near-term roadmap, as well as facilitating an interactive feedback session where customers will prioritize and vote on the features they want to see in future versions of the product.
Lunch and Customer Panel — Over lunch customers will learn how their peers are using ServiceMax. They’ll hear about successful strategies for implementation, adoption and unique ways other customers are rethinking field service. The Customer Panel is moderated by Sumair Dutta, Sr. Research Analyst, Service Management, from Aberdeen Group, and panelists include:
Brad Willsey, Marlen International
Doug Henry, Global Life Sciences Company
Savitra Sharma, Pacific Biosciences
Customer Roundtables — Customers will group by industry, product and field service topic for facilitated discussions about current trends and best practices.
For more information, and to register for our customer event, please visit us here.

Prospective customers will join for the Customer Panel luncheon and then will hear an introduction to ServiceMax and a live demonstration of the solution.

If you’re a prospective customer who’d like to learn more about ServiceMax, please visit us here for more information and to register for the event.

For more insights into ServiceMax, join us at the following Dreamforce sessions:

Bridging the Gap: VP of Sales and VP of Marketing — Tuesday, December 7, 2:15 pm
How Mobile Devices Are Changing Today’s Field Service Organizations, featuring ServiceMax for iPad — Wednesday, December 8, 12:15 pm
How to Pick the Right Apps to Build on the Cloud — Wednesday, December 8, 12:15 pm
From Garage to Glory: Insider Tips and Techniques from Top ISV Partners — Thursday, December 9, 8:30 am
If you’ll be at Dreamforce, please stop by our booth #327.