SAN FRANCISCO, CA — Nov 19, 2013 —
ServiceMax, a leading field service management solution for a new era of business, today announced it has launched ServiceMax on the Salesforce1 AppExchange. With this release, ServiceMax broadens its existing mobile portfolio currently highlighted by the company''s award winning ServiceMax iPad app. The announcement was made today at salesforce.com''s Dreamforce 2013 in San Francisco.
Leveraging the power of Salesforce1 Customer Platform, the first CRM platform for developers, ISVs, end users, admins and customers moving to the new social, mobile and connected cloud, ServiceMax for Salesforce1 is immediately available for test drive and deployment on the Salesforce1 AppExchange at www.appexchange.com
"More than 300 customers of all sizes have chosen ServiceMax''s complete end-to-end field service application, including our award winning iPad application, to power the growth and success of their field service organization," said Dave Yarnold, CEO of ServiceMax. "As we continue our rapid pace of innovation for our customers, we look forward to leveraging new innovations from salesforce.com, like Salesforce Chatter in 2010 and now Salesforce1."
"The Salesforce1 Customer Platform is game changing for developers and ISVs because it helps them build engaging, next generation apps to connect with customers in a new way," said Mike Rosenbaum, EVP, Salesforce Platform, salesforce.com. "By opening the platform for ISVs, we have made it possible for customers to get their apps and data in one place, where everything is connected and in the context of their business."
Salesforce1 - The Customer Platform to Connect with Customers in Whole New Ways
The world is becoming completely connected. Every day millions of new products, apps and devices are connecting to the Internet. By 2020, there will be more than 50 billion connected things, from smartphones and thermostats to jet engines and cars. And behind every product, every app and every device, there is a customer. Salesforce1 Customer Platform is the new social, mobile and cloud customer platform built for the Internet of Customers -- where every company can connect with their customers, employees and partners through the next generation of devices, apps and products. As the pioneer of enterprise cloud computing, salesforce.com is launching the next generation of the world''s #1 cloud platform, Salesforce1, for the new connected world. Now every company can connect with customers in a whole new way.
Product Key Features
With ServiceMax's mobile suite, including the ServiceMax iPad app and, now, ServiceMax for Salesforce1, sales and service are always in close partnership with clear visibility into inventory and other key aspects of their business. ServiceMax for Salesforce1 extends ServiceMax capabilities to the new platform, including:
- Field service custom actions with a single touch, including sales lead creation, escalations, and job status updates
- Real-time notifications to keep techs and their entire organization informed
- Simple, intuitive navigation to help technicians focus on what''s important: the customer
- Full Salesforce1 integration, to facilitate collaboration between sales and service with visibility into key data like inventory, work order status, and contracts
Dreamforce 2013 is the world's largest software conference, and expects more than 130,000 people to register to attend this year's 11th annual conference, experience the power of social and mobile cloud computing, and connect with their customers in a whole new way. With more than 1,250 sessions and 350 cloud companies in the expo, attendees can participate in interactive sessions, hands-on training with cutting-edge technology, thousands of live demos and unparalleled networking. In addition, Dreamforce welcomes special guests Sheryl Sandberg, COO of Facebook; Marissa Mayer, President and CEO of Yahoo!; and Deepak Chopra, Founder of The Chopra Foundation. Dreamforce 2013 offers attendees everything they need to accelerate their customer company transformation in four days, under one roof.
About the Salesforce1 AppExchange
The Salesforce1 AppExchange is the world''s leading business apps marketplace. With more than 2,000 partner apps and 2 million customer installs it is the most comprehensive source of social and mobile cloud apps for business. The Salesforce1 Customer Platform is the new social, mobile and cloud customer platform for building next generation apps, powering Salesforce CRM, and more than 3 million custom apps built by customers and partners. Apps built on the Salesforce1 Platform can be easily distributed and marketed through AppExchange.
Salesforce, Salesforce1, AppExchange and others are among the trademarks of salesforce.com, inc.
There are more than five million field service technicians in the United States alone, yet today there is no standard technology for managing the way companies of all types and stripes empower them to truly delight their customers in the field. ServiceMax is rethinking field service and delivering on the promise of cloud and mobile software, powering a new era of field service experiences for their customers’ customers. The impact of ServiceMax is simple: lower costs, greater efficiency, happier customers; all while increasing revenue. ServiceMax has helped customers on average increase productivity through mobile by 26 percent, service revenue by 22 percent, and customer satisfaction by 15 percent. ServiceMax customers include large enterprises such as Coca-Cola Enterprises and Elekta, and smaller businesses like McKinley Equipment and Kinetico. Based in Pleasanton, California, they are a company of innovators, thinkers, and doers who care passionately about changing the world of field service. To learn more, please visit www.servicemax.com.