Press Release

ServiceMax Helps Customers Maximize Service Revenue and the Productivity of Field Service Technicians with Summer ‘15 Product Release

Improved Offline Sync Capabilities for Mobile, Push Notifications, and Increased Depth in Service Contracts Will Encourage Proactive Service and Customer Loyalty

PLEASANTON, Calif., – August 27, 2015 – ServiceMax, the field service management solution for a new era of business, today announced the availability of its latest product release, Summer ‘15. Significant updates to the application increase the speed and accuracy of information sharing, better allowing technicians to be in the right place, at the right time, with the right information.

“As we upgrade our offering, it continues to be essential that we offer field service technicians the tools they need to work in remote, often inaccessible locations,” said Hari Subramanian, CTO of ServiceMax. “By making our product field-ready mobile, technicians are guaranteed to be more productive and help drive service revenue.”

Highlights of ServiceMax’s Summer ‘15 release include:

Advancements to ServiceMax Smart Sync

With the most advanced mobile sync technology for field service, ServiceMax Smart Sync provides the best offline performance for field service technicians. ServiceMax helps field service organizations handle the complexity of separate workflows, large data volumes and unpredictable data needs, delivering flawless field service both on and offline. With five primary types of sync and four advanced sync capabilities, our apps take into consideration all of the important use cases for data transfer while technicians are out in the field. With access to the most up to date data and workflows, at any time, technicians can get their work done more efficiently, while maintaining constant communication with the homebase throughout the day. As a result, technician productivity increases, customer satisfaction is improved and service revenue opportunities increase in size.

Push Notifications with ServiceMax Pulse

Timely information sharing and notification can be the difference between a happy customer and quickly resolved issue, and a major customer fail. Dispatchers can quickly alert service technicians of new or changing work orders and events immediately, using native iOS push notifications. These notifications give technicians instant access to all the relevant details, ensuring last minute changes do not fall through the cracks.

Detailed Service Contracts

ServiceMax now provides more depth in several key areas of contracts capabilities, including parts coverage and counters. Technicians can now look up customer counter readings histories and roll-ups, which provides customers with more detailed information about their service contracts than ever before. For example, if a contract includes installed products with two different types of counters, for example, about sheets of paper and amount of ink used, the rolled up summary view can show the total counts of paper and ink used across all the installed products, given a specific period within the validity of the contract. Parts coverage is also now more flexible, with the ability to vary coverage based on the part type – for example, consumables, wearables or spare parts. The ability to offer such depth in contracts provides service organizations with ways to design and deploy new or expanded service offerings that increase revenue.

ServiceMax Summer ‘15 mobile apps are available today on Apple’s App Store and Google Play.

About ServiceMax

ServiceMax leads the massive and global industry of field service management software — an $18 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the only provider of complete end-to end mobile and cloud-based technology for the sector. ServiceMax goes to every length — from joining technicians on service calls to publishing the industry’s leading online publication — to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end-customer.