PLEASANTON, CA– May 8, 2013 — ServiceMax, the leading field service management solution for a new era of business, announced today that Network Products Guide, a leading research and advisory guide covering the enterprise software industry, has named ServiceMax’s mobile field service management application one of the Best Mobile and Wireless Solutions in the 8th Annual 2013 Hot Companies and Best Products Awards. These industry and peer recognitions from Network Products Guide are “the world’s premier information technology awards honoring achievements and recognitions in every facet of the IT industry.” Winners from all over the world were honored in Las Vegas on Tuesday.
The Networks Product Guide achievement comes on the heels of ServiceMax being named last week as a CUSTOMER Magazine CRM Excellence Award Winner for its ability to “extend and expand the customer relationship to become all encompassing, covering both the entire enterprise and the entire lifetime of the customer.”
ServiceMax’s mission is to be the go-to application for every field service technician in the world by delivering unprecedented impact for this industry: lower costs, greater efficiency, happier customers and overall revenue growth. The company’s mobile innovation turns the usually isolated field technician into a collaborative hub of service efficiency ready to delight the customer and leave the site better than they found it. In fact, customers have reported measurable business improvements by powering their field service on ServiceMax, such as substantial increases in service revenue, productivity and first-time fix rates, as well as decreases in field service costs.
“Enterprise mobile has turned the usually isolated, individual field technician into a collaborative hub of problem-solvers ready to delight the customer — whether that’s a global supplier of everyone’s favorite soft drink or the world’s leading manufacturer of medical devices for treating cancer,” said Dave Yarnold, CEO of ServiceMax. “We are on the front lines of this revolution and are honored to be recognized by Network Products Guide for the impact our technology is having on our customers.”
An annual achievements and recognition awards program with active participation from a broad spectrum of industry voices, the coveted annual Hot Companies and Best Products recognition program encompasses the world’s best in organizational performance, products and services, hot technologies, executives and management teams, successful deployments, product management and engineering, customer satisfaction, and public relations in every area of information technology.
There are more than 5 million field service technicians in the United States alone, yet today there’s no standard technology for managing the way companies of all types and stripes empower them to truly delight their customers in the field. ServiceMax is changing that. We’re rethinking field service and delivering on the promise of cloud and mobile software, powering a new era of field service experiences for our customers’ customers. The impact of ServiceMax is simple: lower costs, greater efficiency, happier customers; all while increasing revenue. Based in Pleasanton, California, we are a company of innovators, thinkers and doers who care passionately about changing the world of field service. To learn more, please visit www.servicemax.com.
About Network Products Guide Awards
As industry’s leading technology research and advisory publication, Network Products Guide plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. You will discover a wealth of information and tools in this guide including the best products and services, roadmaps, industry directions, technology advancements and independent product evaluations that facilitate in making the most pertinent technology decisions impacting business and personal goals. The guide follows conscientious research methodologies developed and enhanced by industry experts. To learn more, visit www.networkproductsguide.com