Press Release

ServiceMax Hosts Medical Device Field Service Summit

Field Service Management Leader Brings Together Medical Device Manufacturers to Discuss Field Service in BioMed Industry

PLEASANTON, CA–(Marketwire – Jun 16, 2011) – Today, servicemax, the award-winning creators of the first and only complete suite of cloud-based, collaborative and mobile field service applications, announced its first biomedical field service summit. The event will be held at ServiceMax headquarters where medical device manufacturers will meet to discuss specific concerns for the biomedical industryspecific concerns for the biomedical industry around field service requirements and industry regulations.

Fresh off the heels of a $14M Series C round of funding and rapid customer adoption through Q1 2011, including more than 380% year-over-year growth, ServiceMax continues to experience significant growth across industries. More and more biomedical companies are turning to ServiceMax to help them manage all levels of their field service, from advanced scheduling & workforce optimization, to parts logistics & service contract management. The ServiceMax medical device field service summit will give both current customers and prospects the opportunity to discuss hot topic issues in biomedical service, including adopting a cloud-based solution, meeting FDA regulations and compliance, and using great field service management to prevent downtime of critical medical equipment.

“Biomedical manufacturers are always on the cutting edge of medical technology, but without great field service a life-saving device might not deliver on its promise,” said Dave Yarnold, CEO of ServiceMax. “At ServiceMax, we’ve worked with customers across many industries — from HVAC to food equipment manufacturers — and we see the impact that great field service management can have on an organization. However, with medical devices, field service must address specific industry needs, so our summit for customers and prospects in the biomedical space will address their specific concerns around topics like FDA compliance and how to deliver great field service so that patients can rely on and benefit from their devices.”

Participating biomedical ServiceMax customers include Biotage, an analytical and medicinal chemistry equipment manufacturer; Molecular Devices, Inc., a developer of bioanalytical systems for drug discovery; and Pacific Biosciences, a DNA sequencing platform.

“Having just implemented ServiceMax to our worldwide service operations, we are pleased with the results so far, having been able to reshape our processes to improve our overall performance and deliver better service to our customers,” said Keith Martin, director of service, North America at Biotage. “We’re eager to join ServiceMax and many of our peers in the industry to share what we’ve learned from taking a cloud-based approach to field service management, and to hear from others about their own best practices for scientific device service.”