Pleasanton, CA – December 4, 2012 —ServiceMax, the award-winning creators of the first and only complete suite of cloud-based, mobile and social field service applications, today announced the latest release of ServiceMax, Winter ’13, now HTML5-based to support all mobile devices and platforms. ServiceMax is also announcing the industry’s first-ever fully comprehensive Contracts & Billing solution which will now allow companies to easily create and manage unlimited numbers of tailored service offerings to increase service revenue, better serve customers, and collect customer payments faster.
“ServiceMax continues to innovate with three main areas of focus: leveraging the latest technology, while building on the most efficient platform, and introducing the most relevant and impactful functionality for field service organizations,” said Athani Krishna, co-founder and VP of product management at ServiceMax. “With our introduction of HTML5 and the expansion of our contract management capabilities, Winter ’13 has touched on all three of these goals by addressing critical needs in our market: mobile device flexibility and driving service revenue.”
With a diverse set of mobile platforms and devices in the enterprise today and the proliferation of bring-your-own-device strategies, field service organizations need the freedom and flexibility to easily support any mobile technology. With ServiceMax in HTML5, companies and their field service technicians have the liberty to use any mobile device on any platform, including laptops, smartphones and tablets, all with a consistent ServiceMax user interface to simplify adoption and training. With the cutting edge technology in the HTML5 release, ServiceMax customers will also experience increased performance on all platforms.
ServiceMax added significant capabilities with the new contracts & billing module. in response to a widespread business trend in which field service organizations must continue to diversify and tailor their service offerings to remain competitive and differentiated. Until now, these types of offerings came with significantly increased administrative costs and complexity that resulted in decreased service levels and strained profits.
ServiceMax simplifies the entire contracts and billing process by automating everything from entitlement checks to invoicing. Companies often manage service contracts and billing in disconnected systems which are completely separate from service delivery, increasing complexity and leaving field technicians in the dark. ServiceMax Service Contracts & Billing integrates with a company’s existing accounting and quoting solutions to give accurate and full visibility to all service delivery members at every step of the process, including customer facing technicians. The result is eliminated warranty leakage and billing errors, decreased administrative costs, shortened time-to-payment, and consistent timely and accurate service delivery.
“To date, contract management has been one of those areas of service lifecycle management that has been largely ignored because it requires a great deal of flexibility, detail and real-time access to customer data to do it right,” said John Ragsdale, VP of technology research at TSIA. “ServiceMax’s pace of innovation has been nothing short of extraordinary. I applaud the company for taking on such a challenge and delivering a contract management solution that will help organizations significantly increase service revenue.”
The Winter ’13 release also includes enhancements to ServiceMax’s preventive maintenance capabilities including deeper integration with contracts & billing, and new scheduling and configuration features.
Join ServiceMax for a free webinar overview of ServiceMax Winter ‘13 on Wednesday, December 12th at 9am PT/12pm ET. Please register here to attend.