Press Release

ServiceMax Increases Field Service Revenue by 14 Percent; Overall Productivity by 31 Percent

Customer Survey Shows Impact of ServiceMax Technology on Field Service Management and Delivery

Pleasanton, Calif. – March 4, 2013 —ServiceMax, the leading field service management solution for a new era of business, today announced the results of its first major customer results survey, which shows field service organizations around the world grow revenue, perfect field service delivery, and delight their customers everyday using ServiceMax technology..

In the survey, customers responded that ServiceMax led to key results such as increased productivity, improved first-time fix rates, as well as decreased costs and average-time-to-repair rates.

The specific results of the survey include:

  • ServiceMax has increased productivity by 31%
  • ServiceMax has helped increase service revenue by 14%
  • ServiceMax has reduced costs associated with field service by 16%
  • ServiceMax has helped increase first time fix rates by 11%
  • ServiceMax has helped decrease average-time-to-repair by 16%

And in an era of business success being defined by the “customer company” — those businesses who put customer satisfaction and needs ahead of all else — respondents said ServiceMax helped improve customer satisfaction scores by sixteen percent.

These across-the-board improvements also have one final key benefit for businesses powering field service on ServiceMax: a happier, more satisfied workforce. Customers polled said that ServiceMax improved employee satisfaction by 67 percent.

“Our customers and partners continue to respond enthusiastically to the almost magical improvements we bring to their field service operations,” said Dave Yarnold, CEO of ServiceMax. “With ServiceMax, our customers see amazing improvements across the board, including revenue increases, productivity enhancements, increases in NPS scores, and overall employee satisfaction. And with our future product roadmap in an industry starved for innovation and a true leader, we see massive opportunity for ServiceMax to significantly impact the global service economy.”

To bring the benefits of ServiceMax to life in your business, please visit today.

About ServiceMax

ServiceMax is the only complete suite of cloud-based, social and mobile field service applications. ServiceMax gives companies unprecedented capabilities in field service to increase revenue, perfect field service delivery, and delight customers. Companies use ServiceMax to manage the entire field service process including scheduling, parts and contracts. Customers include large enterprises such as Dupont and Elekta, and smaller companies such as McKinley Equipment and Kinetico. ServiceMax is headquartered in Pleasanton, California. For more information, please visit or find us on Twitter and Facebook.