PLEASANTON, Calif., January 8, 2015 — ServiceMax, the field service management solution for a new era of business, today announced they are expanding their field-ready mobile capabilities to more devices with the introduction of the first-ever native ServiceMax Android app. The ServiceMax Winter ‘15 release also features a completely redesigned version of its award-winning iPad app — a trailblazing mobile solution that is used by hundreds of field service organizations.
The Android app joins the company’s suite of field-ready mobile applications, including native apps for iPhone and iPad. Like the ServiceMax iPhone and iPad apps, the new ServiceMax Mobile for Android app offers a complete end-to-end field service solution in your pocket, providing technicians efficient access to the information they need to get their jobs done in the field, quickly and accurately, the first time.
“With the native Android app from ServiceMax, our service technicians have all the capabilities they need to improve productivity in the field, and we have the option to choose the right mobile OS for our organization,” said Barry Dowd, COO of Skedaddle Humane Wildlife Control.
ServiceMax empowers field service technicians with native, field-ready mobile apps to deliver flawless field service anytime, anywhere. Field-ready mobile means each field service organization can easily configure ServiceMax to meet their business processes once, and deploy across all devices. It offers field service teams the flexibility to work offline, and access the expertise they need on the road. While many software solutions have a one-size-fits-all or custom-build approach, ServiceMax creates complementary apps across devices, that take full advantage of native capabilities like voice-to-text and hands-free mapping, and are designed with field service use cases in mind.
“Being ‘field-ready’ means making sure technicians have access to the people, the processes, the systems, and the data they need to do their job at all times, and that’s what we deliver with our mobile applications,” said Dave Yarnold, CEO of ServiceMax. “With the introduction of our Android app, in addition to our native iOS apps for iPhone and iPad, we are giving customers the option to run a consistent, full-featured ServiceMax interface on the mobile devices that work best for them, even if that means multiple devices within a single organization.”
ServiceMax Winter ‘15 release also includes:
- Faster implementation times with the ServiceMax Migration Tool which moves custom configurations from Sandbox to Production and vice versa
- Swedish language support, becoming the twelfth language supported by ServiceMax applications
- New look and feel for iPad users, making it easier for technicians to navigate and simpler to learn and use in the field
- More flexibility for service contracts including support for line-level SLAs
- Increased configurability with Data Lookup Rules that provide a powerful, generic and configurable object-matching engine
- Continued enhancements to scheduling and workforce optimization including long-term projects, all day events and improved usability
- New location tracking enables dynamic dispatching for ServiceMax Mobile for iPhone
For more information about ServiceMax and how their products may be a fit for your company, check out ServiceMax.com or contact us here.
There are more than 20 million field service technicians around the globe tasked with keeping our world running, yet today there is no standard technology for managing the way companies empower them to truly delight their customers in the field. ServiceMax is rethinking field service, and delivering cutting edge technology to help companies perfect service delivery, drive revenue and growth, and delight customers. The impact of ServiceMax is simple: lower costs, greater efficiency, happier customers; all while increasing revenue. ServiceMax has helped customers on average increase productivity through mobile by 26 percent, service revenue by 22 percent, and customer satisfaction by 15 percent. ServiceMax customers include Coca-Cola Enterprises, Kodak Alaris, Tyco, and Danaher. Based in Pleasanton, California, they are a company of innovators, thinkers, and doers who care passionately about changing the world of field service. To learn more, please visit www.ServiceMax.com.