Press Release

ServiceMax Receives 2011 Vision Award from the Technology Services Industry Association

ServiceMax for iPad Awarded for Game Changing Innovation in Technology Services Industry


Pleasanton, CA – May 9, 2011 — Today, cloud-based field service management suite ServiceMax announced that it has been named winner of the 2011 Technology Services Industry Association (TSIA) Vision Award in the Commercial category for the ServiceMax for iPad app. The award was announced May 4 at the Technology Services World (TSW) conference in Santa Clara, California, celebrating visionaries in the technology services industry.

The 2011 Vision Awards were based on the theme, “True vision is having the intelligent foresight to define a better, more productive future.” The awards were the result of TSIA’s second annual Service Revolutions competition, featuring a series of on-stage demonstrations revealing the latest innovations in technology services—from cutting-edge services new to the market, to start-ups with innovative service models, to the newest advances in service technology, to the latest breakthroughs from the emerging world of service science. Winners were selected by a live audience of industry practitioners along with a panel of expert judges.

ServiceMax presented its iPad app as part of the Service Revolutions competition. The only complete field service application available on the iPad, ServiceMax for iPad is revolutionizing the field service industry by bringing real-time, mobile communications to the field. The application gives field technicians mobile access to everything from customer and route information to product manuals and warranty data to social collaboration. For the first time, with ServiceMax on the iPad, manufacturers and service-based businesses of all sizes can make the iPad a key part of their field service solution. A demo of ServiceMax for iPad may be viewed here.

“ServiceMax for iPad is a perfect marriage of spectacular new mobile technology and rich domain capabilities. The app is the answer to the industry’s need for real-time access to information that has long gone unfulfilled. By leveraging the unique capabilities of the iPad, such as FaceTime and the device’s human interface, we’ve created the dream solution for field technicians,” said ServiceMax CEO Dave Yarnold. “With ServiceMax for iPad, field technicians can easily access multimedia video training and product manuals and instantly plug into the best tribal knowledge in their organization. Being named a winner of the TSIA Vision Award is validation that we’re paving the road to a revolution in field service and igniting a groundswell of excitement in service organizations around the world.”

“Introduced in 2010, the TSIA Vision Awards were conceived to recognize game-changing ideas in technology services that advance the industry and shape emerging trends,” said J.B. Wood, CEO of TSIA. “ServiceMax not only delighted and impressed the audience with its iPad solution, but it demonstrated a most unique and compelling approach to driving technology services toward the future. We were proud to honor them at our spring TSW event.”

More information on the Vision Awards and the Service Revolutions competition can be found at www.tsia.com/awards_and_certifications/service_revolutions_awards.html.