Press Release

ServiceMax Rethink Field Service! Webinar Series to Cover the Latest Field Service Trends & Intelligence

SANTA CLARA, CA — March 9, 2011 — Today, ServiceMax announced the Rethink Field Service! monthly webinar series to give field service professionals the tools they need to help improve their service organizations. The series will consist of monthly webinars that cover the latest industry intelligence, technology trends, best practices and research topics that all field service professionals must master to stay competitive in today’s changing business landscape.

Industry experts from the TSIA, Aberdeen Group and the Service Council and more, will join to offer practical, easy-to-implement advice on making service organizations more efficient and effective.

The series will include:

  • The iPad for Field Service? It’s a Game Changer – John Ragsdale, vice president of technology research at the TSIA, will discuss why the iPad is changing the rules for field service, why field service managers will adopt the iPad at a rapid pace and the how the iPad will impact businesses that get on board. Dave Hawley, director of product marketing at ServiceMax, will give a brief overview of the ServiceMax for iPad app.
  • Practical Field Workforce Optimization -
    March 16, 2011
    10:00 a.m. PT / 1 p.m. ET

    It’s imperative to optimize your field workforce, and advances in cloud computing, collaboration and mobility enable field service managers to make mobile workforces even more efficient and productive. Topics covered in this webinar include: workforce optimization, third-party dispatching, transparent scheduling across all branches of business and social collaboration. ServiceMax will present a demo of its advanced scheduling and workforce optimization solutions.
  • Results and Analysis of the First Survey Council Field Service Survey -
    April 20, 2011
    10:00 a.m. PT / 1 p.m. ET

    Bill Pollock, founding member of the Service Council, will review and analyze the organization’s latest survey of field service managers. Participants will learn what is top of mind for service management professionals, including strategies and best practices around workforce productivity and mobile infrastructure.
  • Streamlining Field Workforce with Integrated Parts Logistics -
    May 18, 2011
    10:00 a.m. PT / 1 p.m. ET

    Field service technicians cannot make the repairs that your customers need without the right parts.  An integrated approach to field service brings together customer site information, asset history and parts logistics for all types of locations from warehouses, depot repair facilities, and technician trucks to drive greater efficiency and customer delight.  In this webinar, you will see a demonstration of ServiceMax’s integrated approach to parts logistics.

To learn more about ServiceMax and how you can optimize your field service operations with the ServiceMax suite of introductory applications, attend one of our monthly webinars. To register for the series, please visit:

Additional webinar topics will be announced in March. If you have a specific topic you would like to see, please contact us on Twitter @ServiceMax 

About ServiceMax

ServiceMax delivers the future of field service, today. The first and only complete suite of cloud-based, collaborative and mobile field service applications, ServiceMax gives companies unprecedented capabilities in field service management to optimize operations and delight customers. Companies use the ServiceMax suite to handle everything from contract entitlements to scheduling & workforce optimization, to inventory & parts logistics and real-time customer and partner portal access. ServiceMax is built and delivered as a native cloud application so customers are up and running quickly with a low cost subscription model that is completely integrated with their CRM. Customers include large enterprises such as DuPont and smaller companies such as Everyday Wireless and Advanta Clean. ServiceMax is headquartered in Santa Clara, California. For more information, please visit or find us on Twitter and Facebook.