Pleasanton, CA – July 25, 2012 —ServiceMax, the award-winning creators of the first and only complete suite of cloud-based, mobile and social field service management applications, will be hosting its third annual customer summit, Maximize 2012, on September 18th in San Francisco. This year’s summit will focus on how ServiceMax and its customers are leading the journey toward field service transformation with sessions that will include customer success stories, presentations from field service visionaries, and collaborative discussion sessions to share new ideas and transformative strategies.
Highlighting this year’s summit is an exceptional group of keynote speakers including:
William McNeill, Sr. Research Analyst at Gartner who will present Gartner’s four-stage maturity model for the service life cycle. Learn why it’s not enough to simply be “customer-focused,” and how your organization can gauge the sophistication of your service lifecycle management processes.
David Hart, VP of European Service at Pitney Bowes who will discuss how an 80 year old company is leveraging mobility and innovative field service processes to generate meaningful revenue with the help of ServiceMax.
Bob Zukis, social enterprise evangelist, and author of upcoming book, “Social Inc.,” who will debunk social enterprise myths (i.e. It’s not Facebook for the enterprise) and explain why field service organizations need to go social…or fall behind the competition.
“ServiceMax is on a journey with our customers to truly transform the way customer service organizations approach field service, one of the most complex, yet critical functions within any company,” said Dave Yarnold, CEO of ServiceMax. “Maximize 2012 is an incredible opportunity for customers to collaborate and learn from each other, from ServiceMax and our speakers as we continue to revolutionize field service together.”
Maximize will also offer a “Discovery Track” for prospective customers to learn more about the value of ServiceMax, and have the opportunity to meet ServiceMax customers in attendance.
Prior to Maximize, ServiceMax will host two training seminars on September 17th that will cover ServiceMax administration and ServiceMax Mobile. These sessions are exclusively for customers and will be limited to 12 attendees each.
For more information and to register for the summit, visit the Maximize website and be sure to follow Maximize on Twitter.
What: Maximize 2012, ServiceMax’s 3rd Annual Customer Summit
When: September 18th, 2012 from 8:00am PT to 4:15pm PT
Where: JW Marriott Union Square, San Francisco, CA
Discovery Track: http://www.servicemax.com/maximize/discovery.html
Customer Training Seminars: http://www.servicemax.com/maximize/training.html