London, UK – 26 March 2015 — ServiceMax, the field service management solution for a new era of business, today announced that it has been selected by Sky Italia to digitise all of its field service activities to improve customer satisfaction, drive greater efficiency, and reduce its service costs by 20 per cent. As a subsidiary of Sky plc, Europe’s leading investor in television content, Sky Italia has 4.74 million customers and carries out more than a million service visits a year through its service partners.
ServiceMax will be used by 1,500 service partners and 200 Sky Shop outlets to manage the dispatch of technicians, automate work orders, and enable cross sell and up sell opportunities onsite. ServiceMax replaces an incumbent field service solution, and was selected based on its ability to deliver end-to-end field service functionality for both online and offline mobile apps, seamlessly integrate with Salesforce CRM, easily scale for sales and service, and provide ease of use for both internal shop outlets as well as external technicians. ServiceMax’s cloud-based apps mean technicians will always be connected and have secure access to customer information 24/7/365 on any device from anywhere. The project, which will be implemented by Deloitte, is due to go live during the summer, and will be deployed on Android and iPad tablet devices.
“ServiceMax gives us a complete field service solution with mobile apps that are ready to use, and fits perfectly with our Salesforce Service Cloud strategy,” said Umberto Angelucci, Chief Technology Officer at Sky Italia. “By digitising work orders we can accelerate Time to Service, reduce manual errors through a standardised mobile tool, increase the quality of service by equipping technicians with all the information required to perform the job on site quickly, and reduce time spent on administrative paper-based tasks. This will not only reduce our service delivery costs, but also drive revenue by empowering technicians to take orders in the field if customers wish to upgrade to additional services.”
ServiceMax leads the massive and global industry of field service management software — an $18 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the only provider of complete end-to end mobile and cloud-based technology for the sector. ServiceMax goes to every length — from joining technicians on service calls to publishing the industry’s leading online publication — to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end-customer. To learn more, please visit www.servicemax.com.
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