Press Release

Sony Professional Services Europe Deploys ServiceMax To Drive Efficiency Gains and Support Recurring Service Revenue Model

Improved Field Service Management Aims to Deliver €1 Million Business Benefits, Accelerate Problem Resolution, and Increase Contract Revenue and Profitability

London, UK – 7 July 2015 -- ServiceMax, the field service management solution for a new era of business, today announced that Sony Europe Limited’s Professional Solutions Europe division (Sony PSE) has selected ServiceMax as its field service management platform for 24 countries across Europe. ServiceMax should enable Sony PSE to bring business benefits of more than €1 million to Sony and its customers through early detection of potential hot spots in product service requirements, increasing speed of resolution, and streamlining its end-to-end service processes. The cloud-based ServiceMax platform also supports the company’s Managed Services model, and Sony’s stated business strategy of increasing recurring revenues.

Sony PSE is the leading supplier of AV/IT solutions to businesses across a wide variety of sectors including Media and Broadcast, Video Security, Healthcare, Retail, Transport & Large Venue markets. It delivers products, systems and applications to enable the creation, manipulation and distribution of digital audio-visual content that add value to businesses and their customers. With over 100 service engineers & professionals handling more than 50,000 service jobs per annum through a mixture of remote service delivery and field service visits, Sony PSE supports more than 6,200 different products over multi-year service commitments. The seamless integration of ServiceMax with Salesforce™ enables technicians to have a 360 degree end-to-end view of customer relationships, including insight into products, contract management, past history, as well as the ability to streamline customer interaction and standardise processes.

“Many of our customers are increasingly seeking managed service contracts from us, which places greater demands on service delivery,” said John Cooper, General Manager, Service & Support, Sony Professional Solutions Europe. “This, coupled with the pace of Sony’s product innovation, requires both service agility and visibility across the breadth of our product range. By adopting ServiceMax as our dedicated platform for field service management, we are able to achieve significant cost reductions, and greater insight from meaningful data. The improvement in visibility, analytics, and speed of resolution not only improves our overall customer experience, but also supports our longer term strategy of recurring revenue creation.”

Astadia is leading the implementation with support from ServiceMax. The first phase of the project went live in May 2015 onto laptops with deployment onto mobile devices planned over the coming months. Sony Professional Solutions Latin America is also planning to deploy ServiceMax, and the company is currently reviewing potential for further global implementation.

About ServiceMax

ServiceMax leads the massive and global industry of field service management software – a market with $18 billion in market potential. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the only provider of complete end-to end mobile and cloud-based technology for the sector. ServiceMax goes to every length — from joining technicians on service calls to publishing the industry’s leading online publication — to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end-customer.

About Sony Corporation

Sony Corporation is a leading manufacturer of audio, video, game, communications, key device and information technology products for the consumer and professional markets. With its music, pictures, computer entertainment and online businesses, Sony is uniquely positioned to be the leading electronics and entertainment company in the world.  Sony recorded consolidated annual sales of approximately $68 billion for the fiscal year ended March 31, 2015.  Sony Global Web Site:

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