London, UK – 16 November 2015 – Sony Professional Services Europe (PSE) has transformed its services organisation, following the deployment of ServiceMax, the field service management solution for a new era of business. The company aims to take more than €1 million of cost out of the business annually – the benefits of which it can pass on to customers - gained real time dashboard reporting for faster service resolution, as well as 360 degree view of customer interactions, contract history and visibility across its service ecosystem.
“ServiceMax is supporting our transformational change with continued focus on superior customer service to meet the growing customer demand for managed service contracts,” said John Cooper, General Manager, Service & Support, Sony Professional Solutions Europe. “This is not only enabling us to focus on our long term strategy of recurring revenue creation, but also enables us to harness the shift to a service outcomes approach with a future-proofed ready-made IoT platform.”
Sony PSE deployed ServiceMax to 24 countries across Europe in May 2015. Sony PSE Latin America is also deploying ServiceMax in Dec 2015, and the company is currently reviewing potential for further global implementation.
About Sony Corporation
Sony Corporation is a leading manufacturer of audio, video, game, communications, key device and information technology products for the consumer and professional markets. With its music, pictures, computer entertainment and online businesses, Sony is uniquely positioned to be the leading electronics and entertainment company in the world. Sony recorded consolidated annual sales of approximately $68 billion for the fiscal year ended March 31, 2015. Sony Global Web Site: http://www.sony.net/ For more information about Sony Professional Solutions Europe please visit: www.pro.sony.eu
ServiceMax leads the massive and global industry of field service management software -- an $18 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the only provider of complete end-to end mobile and cloud-based technology for the sector. ServiceMax goes to every length -- from joining technicians on service calls to publishing the industry's leading online publication -- to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end-customer. To learn more, please visit www.servicemax.com