LONDON, UK – 4 November 2015 — ServiceMax, the leading field service management software for a new era of business, today announced that, Syneron-Candela, (NASDAQ: ELOS), a global market leader in the aesthetic medical device marketplace, has deployed the ServiceMax field service management platform across operations in North America, Europe, Asia and South America. The solution, implemented by manofIT, will provide full visibility of service calls, as well as alignment around global processes across subsidiaries, depot repair centres and distributors.
As a global leader in aesthetic medical devices, Syneron-Candela’s technology enables physicians to provide advanced solutions for a broad range of medical-aesthetic applications. With more than 140 service technicians providing up to 850 service and maintenance calls every month across 86 countries worldwide, Syneron-Candela needed to standardise the multiple systems, processes and terminology in its global organisation and depot repair centres, and provide a connected end-to-end field service experience for its customers.
“Service is an extremely important part of our business, reflecting long term support and partnership relations with our customers, ensuring best customer experience and highest satisfaction from our products,” said Shlomo Alkalay, COO at Syneron-Candela. “With ServiceMax global implementation, we ensure we have full visibility into our service operations, including contracts, service history, billing, warranty and maintenance information, as well as seamless integration with our Salesforce CRM platform for a complete 360 customer view. By aligning and streamlining our field service operations globally, our technicians, distributors and repair depots can perform to the same consistently high standard worldwide, and deliver a completely connected field service experience for our customers.”
With the help of its implementation partner, manofIT, Syneron-Candela deployed the ServiceMax solution first in its North American operations, followed by Israel, Europe, Hong Kong, Japan and China with manofIT providing training, implementation, process mapping and support, as well as continuing to oversee the ongoing global implementation. Over the coming months, manofIT will be providing implementation support for Syneron-Candela in Australia, as well as wider deployment with distributors.
Syneron-Candela is a leading global aesthetic device company with a comprehensive product portfolio and a global distribution footprint. The Company's technology enables physicians to provide advanced solutions for a broad range of medical-aesthetic applications including body contouring, hair removal, wrinkle reduction, tattoo removal, improving the skin's appearance through the treatment of superficial benign vascular and pigmented lesions, and the treatment of acne, leg veins and cellulite. The Company sells its products under three distinct brands, Syneron, Candela and CoolTouch, and has a wide portfolio of trusted, leading products including UltraShape, VelaShape, GentleLase, VBeam Perfecta, PicoWay, Profound and elos Plus.
Founded in 2000, the corporate, R&D, and manufacturing headquarters for Syneron Candela are located in Israel. Syneron Candela also has R&D and manufacturing operations in the U.S. The company markets, services and supports its products in 86 countries. It has offices in North America, France, Germany, Italy, Portugal, Spain, UK, Australia, China, Japan, and Hong Kong and distributors worldwide. http://www.syneron-candela.com.
manofIT is a consulting and system integration firm specializing in implementation of advanced sales and service solutions. manofIT is a leading ServiceMax partner with years of experience and earned customer loyalty. Your ‘go to’ partner when you are looking to shine in ServiceMax Field Service Management. manofIT has offices in both Silicon Valley and Israel. For more information, visit www.manofIT.com
ServiceMax leads the massive and global industry of field service management software -- an $18 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the only provider of complete end-to end mobile and cloud-based technology for the sector. ServiceMax goes to every length — from joining technicians on service calls to publishing the industry's leading online publication -- to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end-customer. To learn more, please visit www.servicemax.com