ServiceMax from GE Digital

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Press Release

Thermondo to Increase Service Efficiency and Business Agility Using ServiceMax, from GE Digital

High Growth Pioneering German Clean-tech Start-up Digitizes Heating Retrofitting with Field Service Management to Future-proof Service Efficiency


Berlin, Germany – 26 September 2017 – Thermondo, the revolutionary technology-driven provider of heating solutions, is strategically investing in its growth with the deployment of the ServiceMax field service management platform. With an average annual growth rate of +600% and installation of 300 heaters every month, the integration will ensure full service process efficiency and further business agility to enable rapid future growth.

Thermondo digitizes the process of heating retrofitting from lead generation, sales, finance, installation to after-sales and is Germany’s largest heating installer for privately owned properties. The business, trail blazing a digital approach to a complex craft service, is based on software and service. An algorithm matches the customer requirements with solutions and provides customer quotes in real-time. Locally based installation teams of artisan craftsmen, working to Thermondo’s high quality standards, install the new heating system at the customers’ homes.

“We grew faster than our processes, so we had to think ahead about how our operational and service processes could be agile enough to keep pace,” said Philipp Pausder, Co-Founder and CEO, Thermondo. “Integration with the ServiceMax platform will provide the key component to future-proofing our service related processes, from the initial sales order to work order, planning, scheduling and ensuring customers benefit from an efficient installation and service process. We are committed to delivering our customers with exceptional service, execution needs to be right first time, with no room for error. This will help empower our craftsmen to deliver customer-oriented, innovative and environment-friendly solutions, and help us continue to scale at pace.”

“We are honoured that Thermondo, one of the hottest startups in Germany, has decided to partner with us to develop an outcome-based customer offering, that will help to fight global warming with energy efficient heating systems,” said Nick Bowles, Regional Vice President EMEA, ServiceMax.

The ServiceMax platform will be deployed via a mobile Android app, with a phased roll out and a first go live in October 2017. The project will be implemented together with the ServiceMax Partner Zuehlke Engineering.

About Thermondo

Founded in 2012 and employing over 325 staff, Thermondo is the first online heating installation company that enables an automated proposal creation process for heating renovations. Based on a sophisticated algorithm named “Manfred” Thermondo not only offers the customer the most suitable heating system at fair prices but it also automatically provides the bill of quantities. The offers include hardware from all major German heating system manufacturers as well as all mounting materials, the removal of the old heating system and the installation of the new system. Thanks to the high specialization of its own craftsmen, the company is able to install all over Germany. www.thermondo.de

About ServiceMax

ServiceMax, from GE Digital, leads the massive global industry of field service management software – an estimated $25 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the leading provider of complete end-to-end mobile and cloud-based technology for the sector. ServiceMax goes to every length – from joining technicians on service calls to publishing the industry's leading online publication – to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end customer. To learn more, please visit www.servicemax.com.

Media Contact:

Vanessa Land
Devonshire Marketing
Tel: +44 (0) 7768 693779
vanessa@devonshiremarketing.com