Installed Base Management
On-the-go database management for your technician
Asset-intensive businesses succeed by maximizing the lifetime value of the equipment they operate, sell, and service. But it’s a challenge for technicians to keep track of equipment history, location, and components when they are out on jobs.
You need a powerful, fast, and easy way to gain visibility into as-maintained equipment and one source of truth for the entire organization. ServiceMax Installed Base helps you instantly know what is actually on site and automatically provides you with the knowledge base you need for your appointment, even when there is no internet connectivity. As a result, your service delivery improves, resolution times shrink, and new revenue opportunities multiply.
Considering connecting products to the Internet of Things (IoT)? Then installed base information becomes even more critical. The Installed Base provides the “home” and context for the data and diagnostics that will be generated by the product itself.