ServiceMax Asset 360 for
Salesforce Field Service

It’s time to get our assets into gear and reimagine field service. Service delivery must become more efficient, predictive and prescriptive, and data is crucial for de-risking service operations and delivering high-margin service offerings.

ServiceMax and Salesforce have joined forces to deliver an unparalleled solution that drives operational efficiency with 360-degree view of assets on the world’s #1 CRM platform. Asset 360 delivers complete visibility into assets in the field so companies can maximize asset performance. This new insight empowers service leaders to shift to outcome-based business strategies that propel their business forward in an age where service is a leading differentiator.

ServiceMax Asset 360 for Salesforce logo
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Asset 360 Resources

We have compiled a collection of content to help you learn more about how Asset 360 for Salesforce will help you
maximize asset performance and differentiate with service.

Webinars & Virtual Events

Building a Resilient Service
Webinar: Building a Resilient Service Experience with Asset 360

8AM PT | 11AM ET | 4PM GMT | 5PM CET

Manufacturers today face pressure to improve their customer service and productivity, while handicapped with aging technology stacks. They know they need to upgrade but are challenged on how to align their tech plans with their customer obligations. One company that faced problems just like this was GE Healthcare. GE Healthcare needed to improve the patient experience and reduce interruptions to medical care. Its mainframe systems did not provide visibility across asset lifecycles, preventing the insight needed for field teams to deliver the right customer experience. With increasing demand across the product development and service delivery chain, GE Healthcare had to provide an advanced level of service to its customers.

Register Today
Building a Resilient Service
Virtual Event: Maximize 2021
Save the Date

Maximize, the premiere event for Field Service Management, is going virtual for 2021! Maximize is your one-stop shop for accelerating your service transformation journey while networking with and learning best practices from the ServiceMax community of customers, partners, and industry experts.

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VIDEOS & On-Demand

Video: Asset 360: Now Generally Available

Thank you to all the ServiceMaxers and to the Salesforce Ohana for your work on the world’s most complete field service solution.

Video: Asset 360: ServiceMax & Salesforce

We're combining 3 decades of expertise to deliver the world’s most complete field service offering.

Video: Asset 360: The Most Complete Field Service Solution

ServiceMax Asset 360 for Salesforce is the only end-to-end field service solution that covers the full service delivery chain.

Video: Asset 360: A 360-Degree View

Field service organizations need asset data to keep the world running. ServiceMax Asset 360 for Salesforce maximizes equipment uptime, reduces maintenance costs, and helps you adopt outcome-based strategies.

GE Healthcare Digitally
On-Demand: GE Healthcare Digitally Transforms for Long-Term Sustainability

As GE Healthcare looked to improve their patient experience and reduce interruptions to medical care, they found their mainframe systems did not provide visibility across asset lifecycles, preventing the insight needed for field teams to deliver the right customer experience.

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Asset 360 Product
Video: Asset 360 Product Overview Video

See how Asset 360 can help you improve service delivery to unlock new business models.

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Case Studies & Datasheets

Case Study: GE Healthcare Global Services Puts Customers First With Cloud-Based Field Service Platform

Technicians for GE Healthcare Global Services are not direct patient care medical professionals, but they play an essential role in the overall quality of care that medical facilities provide to patients. These skilled troubleshooters diagnose and treat problems on medical equipment that help keep patients healthy. Their role in maintaining and servicing these devices has almost as much impact on quality of care as the attending physician’s. The ability to service equipment efficiently and effectively is a key reason the company implemented ServiceMax for cloud-based field service management.

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Datasheet: ServiceMax Asset 360 for Salesforce Field Service

ServiceMax and Salesforce are joining forces to deliver an unparalleled solution that drives operational efficiency with 360-degree view of assets on the world’s #1 CRM platform. Asset 360 delivers complete visibility into assets in the field so companies can maximize performance. This new insight empowers service leaders to shift to outcome-based business strategies that propel their business forward in an age where service is a leading differentiator.

Learn More
Case Study: Pitney Bowes: Reaping Multi-Million Dollar Benefits by Aligning FSM and Parts Management

In many cases, the field service person is the primary face of Pitney Bowes' organization, the only one who is on-site with the customer. It is up to that team to make sure they are cementing existing relationships and growing the business.

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Case Study: Topcon: 100% Transparency Leads to Service Profitability

When Topcon needed to transform their service organization into a profit center for their company, they turned to ServiceMax to deliver an enterprise field service management solution with field-ready mobile apps.

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Blogs

Asset 360 is Here
Field Service Spotlight
Asset 360 Is Here: Understand the Value for Your Business
Augmenting Technician Outcomes
Mobile & Tech
Augmenting Technician Outcomes with Asset 360
Outcome-Based Services
Field Service Spotlight
ServiceMax Asset 360 and Outcome-Based Services
Witch’s Broom
Field Service Spotlight
Comic Brake: Witch’s Broom
Outcome-Based Services
Field Service Spotlight
Using Asset Data to Move Toward Outcome-Based Services
Top Benefits of Incorporating
Field Service Spotlight
Top Benefits of Incorporating IoT & Connected Devices into Your Maintenance Business
Tips for Stress-Free
Field Service Spotlight
Don’t Distract the Guy On the Wind Tower: 3 Tips for Stress-Free Wind Techs
Service and Sustainably
Field Service Spotlight
Service and Sustainably Managed Companies: What’s the Connection?
Resellers Need to Be
Field Service Spotlight
Change or Be Changed? Resellers Need to Be Proactive on Service
An Increased Appetite
Field Service Spotlight
Remote Support: An Increased Appetite for Experimentation
Michelangelo, the Sistine Chapel
Service Transformation
Michelangelo, the Sistine Chapel & 4 Lessons for Successful Project Implementation
You Can’t Freeze Time
Field Service Spotlight
You Can’t Freeze Time: Tips for Technician Productivity & Utilization
Big Benefits
Mobile & Tech
4 Big Benefits of a Digital Service Transformation
Organizations Innovate
Field Service Spotlight
Organizations Innovate for Field Service Excellence: Service Innovation Summit Recap
Viral Video
Field Service Spotlight
Comic Brake: Viral Video
Overview Video

Asset 360 for Salesforce Product Overview Video

The Next Gen Service Delivery on a Trusted Platform
  • Increase service technician efficiency
  • Increase machine uptime and reliability
  • Utilize data to produce desired outcomes
  • Reduce regulatory compliance incidents
View demo View demo

Are you ready to get your assets into gear with Asset 360 for Salesforce?