Field Service Software Case Studies

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Schneider Electric Sparks a Global Business Transformation

Schneider Electric is leading the digital transformation of energy management and automation in homes, buildings, data centers, infrastructure and industries.

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B. Braun

In 2016, B. Braun leveraged the ServiceMax field service management platform to transform their Global Technical Service to improve the uptime and lifespan of its products. Today, they are striving to be data driven. Focused on achieving reliable and harmonized data through a single digital platform to enable efficiency in processes, decision-making and regulatory compliance.

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3D Systems Delivers with IoT and ServiceMax

3D Systems delivers additive manufacturing solutions comprising of hardware, software, materials, and services. ServiceMax’s IoT alerts and Technical Attributes enable 3D Systems to proactively monitor and service its fleet of printers.

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Accelerating Digital Transformation with Eastman Kodak

Eastman Kodak is a leading global manufacturer focused on commercial print and advanced materials & chemicals and currently in the middle of a digital transformation. The entire organization is using technology across various departments to drive efficiency, boost productivity, and deliver a next-level customer experience, especially to enhance the customer service provided by its printing services.

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Tyco Integrated Security

TycoIS is an end-to-end security solutions provider, including the design, installation, service and monitoring of security technologies. More specifically, for the retail industry, TycoIS delivers security solutions including: source-tagging with anti-theft devices, monitoring the movement of inventory with RFID, and video surveillance.

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Streamlining SES’ Documentation Process

Superior Environmental Solutions (SES) is a premier provider of industrial, environmental, and emergency response services that works with manufacturers in Ohio, Michigan, Indiana, Kentucky, and Tennessee. As SES grew, managing industrial and environmental services sales, operations, safety, and administration became increasingly difficult to manage—their complex record-keeping was not sustainable as they scaled. Their main objective was to replace paper and make their processes more efficient.

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Nine Energy Service: Modernizing Operations and the Quote-to-Cash Process

Nine Energy Service is a Houston-based oilfield services company that offers completions, wireline, cementing, and drilling services in North America and overseas. Nine Energy realized that their system of paper tickets and Excel spreadsheets was in dire need of modernizing. Nine Energy Service chose FieldFX as their field service solution to digitally transform their business, streamline operations and ultimately help them stay competitive in a challenging industry.

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GR Energy Services Eliminates Paper Tyranny And Streamlines Processes with FieldFX

GR Energy Services is a completion and production solutions company based in Sugar Land, Texas. GR Energy began searching for a digital transformation solution when their manual processes took a toll on their business. Their main objective was to replace paper and make their quote-to-cash and operational processes more efficient.

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Trican Upgrades Ticketing System and Instantly Realizes ROI with FieldFX

Trican Well Service Ltd. is an oilfield services company that operates in Calgary, Canada. In 2005, they created a proprietary ticketing system. However, as new processes and technologies arose in the oil and gas sector, their internal system became cumbersome and obsolete. So, in early 2019, they onboarded FieldFX and ushered in a new era of productivity and efficiency.

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Tech-Flo: Optimizing Ticketing and Rental Fleet Management with FieldFX

Tech-Flo, the leading provider of flexible hydraulic lift systems and filtration equipment, was struggling with tickets. Large volumes of missing or illegible tickets led to inaccurate pricing and high DSOs. They turned to FieldFX's FX E-Ticketing and FX EAM (Enterprise Asset Management) for the challenge.

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Thru Tubing Solutions Recaptures 99% of Lost Revenue with FieldFX

With 23 different districts, in four different countries, no matter how high-powered their Excel spreadsheet was, Thru Tubing Solutions still couldn’t standardize the forms they used across their diversified holding company. In addition, they were experiencing issues with data integrity, validation, and entry. This resulted in great revenue leakage. Thru Tubing solutions knew they had to streamline and consolidate their systems and internal processes. They chose a comprehensive field service solution, delivered by FieldFX. FieldFX addressed the challenges, and ultimately improve their quote-to-cash process.

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Capstone FSM Accelerated Growth With FieldFX

Capstone Fire and Safety Management is a provider of onsite firefighting, technical rescue and safety services for critical infrastructure. In 2016, they used paper forms, Excel spreadsheets and shared folders to manage their field operations. As Capstone started to ramp up their business, these manual processes were not sustainable. They sought out FieldFX as their field service management platform to streamline operations.

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CEDA Replaces their Legacy System with FieldFX to Transform their Business

CEDA’s legacy field management software was only a few years old, but it was slow and clunky. While other field ticketing solutions were consistently upgrading their platforms, CEDA was still using the same product from three years prior. In an effort to cut waste and boost performance, they sought out to find a new core software for innovation and digital functionality.

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How FieldFX Transformed Liberty Lift Operations

Liberty Lift had an unhealthy reliance on paper for its operations and project management. All documentation of field activities were written on paper—field tickets, JSAs, unit/vehicle inspections, permits—everything. These documents would be misplaced or would take forever to reach their intended destination, and Liberty Lift had a hard time putting together correct invoices. To fix the problem, they implemented FieldFX to digitize their ticketing processes and complete tasks even if there was no network connection.

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Shawcor Leverages FieldFX to Slash their DSO

Shawcor Inspection Services was seeking a field operations solution that could secure the backbone of their operations: tickets. When they implemented FieldFX in 2015, they witnessed fantastic results. Tickets were secured, DSO was down significantly, and revenue leakage was all but eliminated. As Shawcor's VP of Finance put it, FieldFX rapidly became "the top strength in the company".

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EnviroVac Reduces DSO By Over 50% with FieldFX

EnviroVac struggled to keep track of tickets and give accurate cost information to customers using a paper ticketing system. The inefficiencies in scheduling staff and equipment were causing them to lose revenue from high DSO. EnviroVac wanted a solution that could provide flexibility as their business grows while providing a 360-degree view for all business functions. A goal of implementing FieldFX was to provide insight into their business, recapture lost revenue, and have real-time data.

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MMI

MMI is home to the first teleoperated robotic platform for suturing in open surgery with wristed microinstruments. The Symani Surgical System offers motion scaling and tremor elimination and aims to facilitate existing procedures as well as enable new ones in the domain of microsurgery, from post-oncological and trauma reconstructions to ophthalmology, organ transplantation and pediatric surgery. As MMI looked to launch this new technology to the market, they knew they needed a sustainable and scalable solution for the field service organization. As with many medical device companies, being able to ensure maximum system up-time and provide customers with outstanding technical support was critical to their mission and success.

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Lowry Solutions

Lowry Solutions specializes in full lifecycle traceability of customer assets, which requires sophisticated IoT platforms to power the services they provide. Lowry's previously siloed systems left them with incomplete and disparate data. As the business grew and evolved, and they diversified their products and services, Lowry knew they had to streamline and consolidate their IT systems and internal processes. At the same time, they were looking to generate additional revenue through service contracts by improving entitlement visibility while increasing customer satisfaction and operational efficiency. Lowry Solutions chose a comprehensive field service solution, delivered by Bolt Data, using Salesforce Field Service and ServiceMax Asset 360 to address the above challenges, and ultimately improve customer satisfaction.

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Kodak Alaris

As a global technology leader, Kodak Alaris’ service team has its hands full supporting customers worldwide, providing hardware and software repair & maintenance services, as well as professional services. In an effort to consolidate dozens of disparate systems, create standardized global processes, and increase service efficiency, Kodak Alaris sought out a cloud-based field service management platform that could meet their needs almost entirely out of the box.

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LiftOne

LiftOne wanted to improve and modernize the customer experience and put information directly into their technicians’ hands to optimize their resources and manage end-to-end processes. In 2017, they sought out a cloud-based, field service management solution to replace their clunky, 15-year-old tool and pen and paper processes. Read LiftOne’s story and learn how they were able to achieve results with ServiceMax by using asset data to make informed decisions.

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Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

Arbon Equipment Corporation, a Rite-Hite® company, is part of the Rite-Hite global distribution network of exclusive representatives. As a material handling equipment manufacturer and service provider, Arbon helps customers become safer and more efficient at their docks and in their warehouses. With a desire to grow further, continuously innovate for customers, and become more proactive, the Arbon team set out on a digital transformation journey with ServiceMax. Today, Arbon relies on ServiceMax’s industry leading asset-centric field service management platform. The Arbon service business leverages ServiceMax to gain visibility into the service business, improve first-time fix rates and technician efficiency, and innovate for customers like never before.

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Eastern Lift Truck Co.: Supporting Growth While Digitizing Customer & Employee Experiences

Eastern Lift relies on ServiceMax’s industry leading asset-centric field service management platform to drive a world-class customer experience. Eastern Lift leverages our powerful installed base, work order management, scheduling, contracts, and reporting capabilities. These features help them gain visibility into the service business, reduce the administrative burden on technicians, improve the customer experience, and move toward proactive service.

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ASJC Improves Tech Utilization & Customer Satisfaction with ServiceMax & Jitterbit

Al Salem Johnson Controls (ASJC) is a leading ESCO certified provider of integrated solutions, building management systems, HVAC equipment, Industrial Refrigeration, safety & fire systems that increase the energy efficiency and safety of buildings in the Kingdom of Saudi Arabia, Egypt, Lebanon, and Yemen. In 2018, ASJC implemented ServiceMax, marking the organization’s first endeavor into using a dedicated field service management solution.

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3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant

At 3D Systems, a leading additive manufacturing solutions company, artificial intelligence is powering fast and predictive service that helps the company meet uptime demands while empowering engineers on the job. To meet customers' uptime demands, 3D Systems turned to ServiceMax and Aquant's joint solution, Remote Triage.

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Luminex Improves Compliance, Efficiency with ServiceMax & ProntoForms

At Luminex, a biological testing technology manufacturer, digital platforms help field service engineers resolve customer issues quickly and maintain compliance in the heavily regulated clinical diagnostics and life sciences industry. Since 2013, Luminex has relied on ServiceMax and its full-featured mobile capabilities to raise technician productivity in the field and to meet strict government regulations.

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DISH

In order to continue delivering great service quality, DISH field teams needed a way to get instant answers from experts while in the field. Learn how DISH teams are leveraging Zinc's All Mode Communication Platform to solve customer problems more efficiently than ever before, as well as boost employee engagement.

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BioTek Instruments Accelerates Field Operations with Zinc

Before discovering Zinc, BioTek field teams depended on a myriad of communication tools (email, texting, phone calls) to connect on the move. Yet these tools presented challenges to communicating in the moment. Many field teams (service, sales, etc.) were weighed down by email traffic as these team members don’t spend the majority of their day sitting at a desk. The high volume of email made it difficult to separate out the critical items from broader company information, newsletters or more general service updates.

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GE Power

GE Power is a world leader in its industry and provides almost one-third of the world’s power generation capacity. And that doesn’t just include the equipment to power it; GE Power also provides services for its equipment. Their team of experts monitors thousands of power assets in real-time.

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Pitney Bowes

Pitney Bowes is a global technology company that creates innovative products and solutions for over 1.5 million clients in the world of commerce. They have around 600 technicians across North America and Europe, and they believe it’s vital to have an empowered, educated, excellent field service technician on-site with their customers.

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ShotSpotter

When someone fires a gun on an urban street, there’s a good chance ShotSpotter is listening. The gunshot detection firm provides sensors to more than 90 cities around the world. Together with their teams, they pick up the sound of gunshots, analyze it to eliminate false-positives, and alert authorities to the precise location. But for the system to work, ShotSpotter’s network of sensors must always be listening—a job that falls to the company’s field service team.

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