Extensible Marketplace The marketplace is a one-stop shop for carefully curated field service solutions.
ServiceMax Maximize 2017 - The Premier, Global Field Service Event
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The ServiceMax Marketplace is a one-stop shop for carefully curated field service solutions.
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GE Oil & Gas knew it could create visibility with ServiceMax. It
was already using the platform to improve efficiency in several
other profit and loss centers (P&Ls), including GE Aviation,
Energy Management, Healthcare, and Power & Water.
For Netherlands based PANalytical B.V. field service plays a critical role in maintaining high customer satisfaction scores and minimising downtime on a product range which includes highly valuable assets, such as x-ray diffractometers and XRF spectrometers.
Lumenis medical device company moved to a single global service delivery system and significantly improved first time fix rates.
SPP Pumps, a leading manufacturer of pump equipment, shrunk its invoice cycle from 14 to 1 day and improved cash flow.
Elekta, a major manufacturer of medical technologies, achieved more efficient and cost-effective service with IoT Connected Field Service.
Inspecta, a global testing, inspection and certification company, improved global project coordination with cloud and mobile solutions from ServiceMax.
Fourteen IP Communications telecom solutions provider cut technician admin time by 100 hours per week.
Medivators, medical equipment manufacturer, delivered proactive service through IoT and sped up billing cycle from 14 to 1 day for improved cash flow.
Molecular Devices medical equipment manufacturer improved service delivery and customer satisfaction.
Luminex, a life sciences and biotech testing company, decreased invoice cycle from 27 to 2 days and increased customer satisfaction scores to the high 90s.
McKinley, elevators and lifts maker, grew its business by offering proactive equipment maintenance with IoT.
Tyco, a leading security solutions provider, improved customer service and gained complete visibility into installed base.
Mechdyne, a leader in AV and IT services, improved first time fix rates to 70% and saw a sharp increase in customer satisfaction.
Topcon medical device manufacturer achieved 10% increase in service revenue.
Nautilus, a residential services company, sped up invoicing from 1 week to 2 hours and improved cash flow.
Westmor, an energy service provider, achieved a 20% increase in tech utilization and saved 10 hours a week through operational productivity with cloud and mobile tools.
Skedaddle, a wildlife control company, beat its competition with a 20% increase in deals closed and 22% increase in revenue.
Samsa Medical, an HVAC services company, increased billable hours by 20% and achieved complete visibility of the service business.
James Automation, the maker of gate systems, increased revenue by 30% with mobile tools.
McKinley, elevator and lifts maker, increased service revenue by 38% and improved first time fix rates from 50% to 82%.
Kinetico, a water treatment company, cut resolution time in half and achieved full visibility of success metrics.
Solta, a maker of medical equipment, achieved a complete view of their customers, discovered more sales opportunities and eliminated warranty leakage.
Watch Damian Hudson, Head of IT at SPP Pumps explain some of the benefits his company is seeing as a result of implementing ServiceMax.
See how Millipore Sigma transformed field service with ServiceMax. Service managers at Millipore Sigma discuss their process in selecting a field service application and the resulting implementation of ServiceMax.
A lot of field service technicians are disconnected. Many don’t have the information they need in order to be able to do their job. ServiceMax gives technicians self-sufficiency and helps drive more revenue through improving the customer relationship.
Diane Casini, Manager of Service Operations for Mindray discusses how ServiceMax integrates into their existing operations. ServiceMax gives her visibility into vital metrics like renewal rates and work order volumes through dashboards.
Driving service as an innovative part of the company
Watch the video to learn more about how Sony utilizes ServiceMax and accesses data to drive improvements.
Watch how Inspecta Group decided and implemented ServiceMax to meet these needs.
See how Enphase is utilizing ServiceMax for their needs.
See how McKinley utilizes ServiceMax to have data on hand at all times and meet their other field service needs.
Watch Kate Lovery describe the benefits Service2 received.
Watch Gary Yantsos, Sr. Director of Information Systems at Topcon talk about how ServiceMax has helped him improve operational efficiencies by 30%.
Watch how the whole Peavey Home Performance company uses ServiceMax to reach record growth in the HVAC industry, including using the iPad to take videos or photos, gaining customers' trust and peace of mind.