ServiceMax from GE Digital

Customer Stories

Customer Story: Topcon

100% Transparency Leads to Service Profitability

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Customer Stories

Kiwa Inspecta

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Kiwa Inspecta offers a variety of services per package. They provide over 300 options including in the areas of inspections, testing, certification, technical consultancy, and training services. Kiwa Inspecta creates trust by staying transparent regarding the quality, safety, and sustainability of their products and services.

Fourteen IP

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Known as The System Integrators to the Hospitality Industry, Fourteen IP provides both telephone systems, Internet access solutions, and manages third party applications and services. They have a customer-centric approach, including 24/7 customer care and engineering coverage. Some of their widely recognized customers include Marriott, Hilton, and Four Seasons.

Traka

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In order to protect your most valuable assets and company equipment, Traka offers a wide range of products including key cabinets, lockers, software, and various accessories. Traka is part of the ASSA ABLOY group, the world’s largest lock manufacturer by sales volume. They have over 5,000 customers globally, with users at schools, prisons, police premises, transport hubs, and utility sites.

Westmor

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Westmor designs and manufactures a full line of petroleum and liquid handling parts. Their products and services include bobtails, bulk plants, c-store construction management, c-store technical service, fueling systems, and truck tanks. Industries like petroleum, propane, biofuels, aviation, transportation, and agronomy utilize their product and services.

GE Power

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GE Power is a world leader in power generation. Its innovative technologies and digital offerings make power more affordable, reliable, accessible and sustainable across the globe. GE Power’s digital power plant, gas turbines, full balance of plant, upgrade and service solutions, and data-leveraging software are utilized across 7 regions, covering over one third of the world’s electricity. With thousands of field technicians in over 150 countries, GE Power Services is essential to keeping this electricity flowing.

Chair-A-Medics

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Chair-A-Medics provides quality cleaning, preventative maintenance, mechanical and upholstery repairs for medical chair recliners in hospitals and clinics. Chair-A-Medics number one goal is to enhance the patient experience. They are also focused on growing as a company. The company currently has over 1,000 customers, and is looking to grow exponentially over the next year with the help of ServiceMax.

GE Healthcare

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GE Healthcare is a global medical device, medical software, and healthcare provider for life- and biosciences. Using their “healthymagination” motto, they focus on reducing costs, increasing access, and enhancing the quality of life around the world. This focus on global healthcare quality helps GE Healthcare achieve their goal of improving lives in the moments that matter, meaning keeping their products and services up and running during those pivotal life moments.

Shotspotter

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ShotSpotter technology is leveraged to protect officers and connect law enforcement to their communities better. Through the use of sophisticated sensors, ShotSpotter has the ability to expose, pinpoint, and alert law enforcement agencies of real time, illegal gunfire incidents.

SPP Pumps

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For over 130 years, SPP Pumps has manufactured centrifugal pumps and systems. They have been used across various industry applications including construction, fire protection, mining, oil and gas, power generation, and water. Their customers’ pumping products are usually very demanding, and typically live in hostile or extreme temperature environments around the globe.

Elekta

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Elekta is a medical device manufacturing company that produces software and equipment used to improve the lives of people with cancer and brain disorders. Companies, like Elekta, in the competitive medical device industry are looking at how connectivity and smart devices can be used to generate more value for their customers as well as new sources of revenue.

MilliporeSigma

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To create one global unified field service system, gain visibility across their entire organization, and increase customer satisfaction, MilliporeSigma chose ServiceMax’s field service management solution. Today, instead of setting aside weeks to analyze data on service utilization and customer satisfaction, it takes just a click of a button on the ServiceMax dashboard. “We’re now much more proactive in taking action to improve customer service,” says Stephen McPhee, MilliporeSigma’s head of service. “ServiceMax has been a transformative tool for us.”

Molecular Devices

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Molecular Devices is one of the world's leading providers of high-performance bioanalytical measurement systems, software and consumables for life science research, pharmaceutical and biotherapeutic development. Included within a broad product portfolio are platforms for high-throughput screening, genomic and cellular analysis, colony selection and microplate detection. These leading-edge products enable scientists to improve productivity and effectiveness, ultimately accelerating research and the discovery of new therapeutics for their clients.

Topcon

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When Topcon needed to transform their service organisation into a profit centre for their company, they turned to ServiceMax to deliver an enterprise field service management solution with a mobile application specifically built for field service. According to Topcon’s Director of IT, Gary Yantsos, “ServiceMax was the clear winner for us because it’s one of the few products that represents a comprehensive service framework and we had the ability to tune it to make it relevant to our business.”