ServiceMax from GE Digital

Case Studies and Customer Stories

Case Study: Topcon

100% Transparency Leads to Service Profitability

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Case Studies

Case Study

Lumenis

161109

  • Life Sciences & Medical Equipment

Lumenis medical device company moved to a single global service delivery system and significantly improved first time fix rates.

Case Study

SPP Pumps

161017

  • Energy & Utility

SPP Pumps, a leading manufacturer of pump equipment, shrunk its invoice cycle from 14 to 1 day and improved cash flow.

Case Study

Elekta

161003

  • Life Sciences & Medical Equipment

Elekta, a major manufacturer of medical technologies, achieved more efficient and cost-effective service with IoT Connected Field Service.

Case Study

Inspecta

160921

  • Industrial Equipment

Inspecta, a global testing, inspection and certification company, improved global project coordination with cloud and mobile solutions from ServiceMax.

Case Study

Fourteen IP Communications

160920

  • Communications & High-Tech

Fourteen IP Communications telecom solutions provider cut technician admin time by 100 hours per week.

Case Study

Medivators

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  • Life Sciences & Medical Equipment

Medivators, medical equipment manufacturer, delivered proactive service through IoT and sped up billing cycle from 14 to 1 day for improved cash flow.

Case Study

Molecular Devices

160823

  • Life Sciences & Medical Equipment

Molecular Devices medical equipment manufacturer improved service delivery and customer satisfaction.

Case Study

Luminex

160812

  • Life Sciences & Medical Equipment

Luminex, a life sciences and biotech testing company, decreased invoice cycle from 27 to 2 days and increased customer satisfaction scores to the high 90s.

Case Study

McKinley Elevator: Connected Field Service

160525

  • Lifts

McKinley, elevators and lifts maker, grew its business by offering proactive equipment maintenance with IoT.

Case Study

Tyco Integrated Security

160323

  • Residential & Commercial Services

Tyco, a leading security solutions provider, improved customer service and gained complete visibility into installed base.

Case Study

Tundra Solutions

150804

  • Industrial Equipment

Tundra, a provider of industrial process applications, achieved a 75% time reduction from service to invoice and a 25% reduction in non-billable time.

Case Study

Mechdyne

150426

  • Communications & High-Tech

Mechdyne, a leader in AV and IT services, improved first time fix rates to 70% and saw a sharp increase in customer satisfaction.

Case Study

Topcon

150426

  • Life Sciences & Medical Equipment

Topcon medical device manufacturer achieved 10% increase in service revenue.

Case Study

Nautilus

150426

  • Residential & Commercial Services

Nautilus, a residential services company, sped up invoicing from 1 week to 2 hours and improved cash flow.

Case Study

Westmor

150426

  • Energy & Utility

Westmor, an energy service provider, achieved a 20% increase in tech utilization and saved 10 hours a week through operational productivity with cloud and mobile tools.

Case Study

Skedaddle

150320

  • Residential & Commercial Services

Skedaddle, a wildlife control company, beat its competition with a 20% increase in deals closed and 22% increase in revenue.

Case Study

Samsa Mechanical

150320

  • Residential & Commercial Services

Samsa Medical, an HVAC services company, increased billable hours by 20% and achieved complete visibility of the service business.

Case Study

James Automation

150320

  • Residential & Commercial Services

James Automation, the maker of gate systems, increased revenue by 30% with mobile tools.

Case Study

McKinley Equipment

150320

  • Lifts

McKinley, elevator and lifts maker, increased service revenue by 38% and improved first time fix rates from 50% to 82%.

Case Study

Kinetico

150320

  • Energy & Utility

Kinetico, a water treatment company, cut resolution time in half and achieved full visibility of success metrics.

Case Study

Solta Medical

150320

  • Life Sciences & Medical Equipment

Solta, a maker of medical equipment, achieved a complete view of their customers, discovered more sales opportunities and eliminated warranty leakage.

Customer Stories

Video
Connected Field Service Customer Case Study - Elekta

Customer Story: Elekta

170103

Video
SPP Pumps Final Cut

Customer Story: SPP Pumps

161010

  • Energy & Utility
  • Climate Control
  • Industrial Manufacturing & Equipment

Watch Damian Hudson, Head of IT at SPP Pumps explain some of the benefits his company is seeing as a result of implementing ServiceMax.

Video
Final_Dan-Schiess-Studio-Interview_Maximize16

Customer Story: Fluid Management

160915

Video
Case Study - Video - MilliporeSigma

Customer Story: MilliporeSigma

160907

Video
Liftech: ServiceMax Customer Video

Customer Story: Liftech

160601

A lot of field service technicians are disconnected. Many don’t have the information they need in order to be able to do their job. ServiceMax gives technicians self-sufficiency and helps drive more revenue through improving the customer relationship.

Video
Mindray: ServiceMax Customer Video

Customer Story: Mindray

160531

Diane Casini, Manager of Service Operations for Mindray discusses how ServiceMax integrates into their existing operations. ServiceMax gives her visibility into vital metrics like renewal rates and work order volumes through dashboards.

Video
Luminex_ ServiceMax Customer Video

Customer Story: Luminex

160530

Video
ServiceMax Customer Testimonials - LitePoint

Customer Story: LitePoint

160530

Driving service as an innovative part of the company

Video
Customer Story: Tundra Process Solutions

Customer Story: Tundra Process Solutions

160323

Video
ServiceMax Customer Video: Sony

Customer Story: Sony

160310

Watch the video to learn more about how Sony utilizes ServiceMax and accesses data to drive improvements.

Video
Testimonial - Inspecta Edit 04

Customer Story: Inspecta

160310

Watch how Inspecta Group decided and implemented ServiceMax to meet these needs.

Video
ServiceMax & Enphase Energy

Customer Story: Enphase Energy

160215

See how Enphase is utilizing ServiceMax for their needs.

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Customer Story: McKinley Equipment

Customer Story: McKinley Equipment

160215

See how McKinley utilizes ServiceMax to have data on hand at all times and meet their other field service needs.

Video
Service2 - Customer Story

Customer Story: Service2

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Watch Kate Lovery describe the benefits Service2 received.

Video
ServiceMax Customer Video - Topcon Medical Systems

Customer Story: Topcon

150608

Watch Gary Yantsos, Sr. Director of Information Systems at Topcon talk about how ServiceMax has helped him improve operational efficiencies by 30%.

Video
Peavey Home Performance: ServiceMax Case Study

Customer Story: Peavey Performance

150323

Watch how the whole Peavey Home Performance company uses ServiceMax to reach record growth in the HVAC industry, including using the iPad to take videos or photos, gaining customers' trust and peace of mind.