A Diamond in the Rough: Unleashing the Power of Field Service Transformation
Written by Patrice Eberline, VP of Global Customer Transformation
Let’s set the stage and get real about Field Service. For years—decades even—Field Service as a domain has either been over-simplified in its scope and ability to affect the bottom line, been under-prioritized when investing in systems and tools, or a combination of both. Whether your company manufactures and services equipment, or provides Field Service for a variety of manufacturers, and whether you use “in-house” Field Service engineers or leverage third parties, it is likely that you have been at the end of the investment food chain.
This book casts aside the traditional role of field service within a company, and then offers insights and proofs into how it can be one of the biggest, untapped revenue sources available.
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