ServiceMax best practices implementation program, allows prospective ServiceMax customers to hone in on their field service business goals by monitoring, measuring, and managing their service outcomes more effectively than ever before. The Package offering provides a set of pre-configured service processes and functionality that is seamlessly deployed within an organization’s existing infrastructure. Customers can obtain immediate insight and visibility into the scope of their business, delivered through seven key performance metrics including first time fix, days to invoice, mean time to repair, and contract renewal rate. Insights provided to customers are based off of more than 500 existing ServiceMax deployments.
ServiceMax’s solution also provides businesses a set of best practice processes in field service operations, such as account and location management, installed base management, inventory visibility, mobile deployment, and more. Leveraging ServiceMax’s experience in field service implementations is key to starting field service operations in the most effective and efficient manner. It ultimately enables customers to benefit from greater visibility of a complete service delivery chain from product purchase to inventory management to analysis.