GE Digital has Acquired ServiceMax to Extend Predix and Analytics Across Field Service Processes
ServiceMax from GE Digital

Partnering with Customers to
Deploy impactful Field Service
projects and drive Adoption

Deploy Overview

Our Professional Services team delivers success – making ServiceMax the most usable, adopted solution for field service. Together, with our certified implementation partners, the experienced professionals of ServiceMax have deployed nearly 500 customers across dozens of industries around the globe. With our unmatched field service expertise, we support  you through every stage of your ServiceMax journey,  including program governance, change management, implementation, integration and education. With our proven 3i Methodology, we ensure impactful deployments that deliver to your business outcomes.

Best Practice Implementations

ServiceMax best practices implementation program, allows prospective ServiceMax customers to hone in on their field service business goals by monitoring, measuring, and managing their service outcomes more effectively than ever before. The Package offering provides a set of pre-configured service processes and functionality that is seamlessly deployed within an organization’s existing infrastructure. Customers can obtain immediate insight and visibility into the scope of their business, delivered through seven key performance metrics including first time fix, days to invoice, mean time to repair, and contract renewal rate. Insights provided to customers are based off of more than 500 existing ServiceMax deployments.

ServiceMax’s solution also provides businesses a set of best practice processes in field service operations, such as account and location management, installed base management, inventory visibility, mobile deployment, and more.  Leveraging ServiceMax’s experience in field service implementations is key to starting field service operations in the most effective and efficient manner. It ultimately enables customers to benefit from greater visibility of a complete service delivery chain from product purchase to inventory management to analysis.

Custom Implementations

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When our implementation packages are not a fit, we can customize your implementation while still employing field service best practice processes.  Employing the same methodology and disciplines to bring our extensive experience to your unique environment.

Expert Services

ServiceMax partners with a wide range of talented professional services organizations to deliver ServiceMax either independently or part of a larger project.  ServiceMax supports our partners with training, tools, project reviews etc. As part of any partner led implementation ServiceMax will provide expert consultants imbedded in the partners’ team in order oversee and augment the partner’s ServiceMax expertise.

Education

ServiceMax provides a variety of education offerings to ensure the successful implementation and adoption of our product. We train on field service domain expertise (FSU , Field Service University) to help customers better understand the underlying metrics to field service management.  We also provide Product education on the ServiceMax Platform. And finally, we can provide a variety of customized workshops to meet your unique requirements.

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Integrations

As you implement ServiceMax you may find the need to integrate ServiceMax to other systems. Since ServiceMax is built on the force.com platform we can take advantage of the simple powerful and secure API’s available on all salesforce.com native applications. But integration is more than just connecting to applications, the hardest part is what to integrate. ServiceMax can help you plan and design your integrations , whether to SAP or Oracle or any other application. We also have Integration partners that have built connectors to ERPs to speed the integration process while cutting down on cost and risk. 

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