ServiceMax from GE Digital

Field Service Implementation & Consulting

Partnering with customers to

deploy impactful field service projects and drive adoption

ServiceMax Consultants

ServiceMax Professional Services Consultants work diligently every day to deliver field service best practices as the foundation for all ServiceMax deployments. We have a global presence and offer world-class field service implementations to companies of all sizes and in all verticals. Our reputation for delivering outstanding business results and unmatched customer loyalty rests in our unique ability to collaborate and partner with our customers to deliver ServiceMax in support of their ideal service delivery processes.

Contact us today to learn how ServiceMax services can help you meet your field service goals.

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3i: Our Implementation Methodology

ServiceMaxs' 3i Methodology was developed with one goal in mind– your success. The 3i Methodology helps to drive value and return, while providing governance so that nothing is missed. Each of the three core phases of a ServiceMax project – initiate, iterate, and implement, contains a deep set of delivery tools, processes and best practices that enable our consultants to listen, engage, solve, and deliver the best time-to-value possible.

Whether you want a prescriptive best practice approach or a custom implementation built to your requirements, ServiceMax gives you the options based on your needs. 

Built to Requirements
Your required capabilities match our best practices in a custom implementation that puts your unique service process at the fingertips of your service team.

Configured for Best Practice
Accelerated field service automation with a choice of two packaged implementations that deliver our best practice workflows so you can manage to the most common service objectives within 12 -17 weeks.

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Governance and Change Management

Nothing should stand in the way of a full return on your field service management investment.

With a solid plan and strong IT governance, your ServiceMax implementation is positioned for success. Engaging with the ServiceMax team of experts means you’ll never have to fall back on autonomous decision-making, isolated cross-functional teams or depend on the gallant efforts of a few star team members. ServiceMax Strategic Consultants deliver hundreds of years of combined experience to assist with large global rollouts.

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Managed Services

Change is inevitable. So, how do keep your technology aligned with best practices that drive optimal outcomes for your field service business? And, how do you continuously utilize ServiceMax innovations that keep you ahead of the competition? ServiceMax Managed Services can help you meet all of these challenges and more. Our team of field service domain and technology experts are here to ensure your ServiceMax solution not only continues to evolve with your business needs, but also protects software investments today and ensures business success tomorrow. 

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Infographics

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How Sony Transformed Professional Services Across Europe

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Why Servitization Goes Hand In Hand with Modern Field Service

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Thinking Offensively: Service as a Business Model