A Message from ServiceMax

ServiceMax, Inc. (“ServiceMax”) is committed to the highest level of integrity and standards of business conduct in everything we do, especially in our dealings with suppliers, contractors, partners, and consultants (collectively, “Suppliers”). ServiceMax carefully chooses its Supplier relationships based on lawful, efficient, ethical and fair practices, and ServiceMax expects Suppliers to adhere to our high standards of fairness and honesty and comply with all applicable legal and regulatory requirements in their dealings with ServiceMax.

Suppliers are responsible for ensuring that they and their employees, workers, representatives, suppliers, and subcontractors comply with the standards of conduct set out in this Integrity Guide in performance of their contractual obligations to ServiceMax. Please contact the ServiceMax manager you work with if you have any questions about this Integrity Guide or the standards of business conduct that all ServiceMax Suppliers must meet.

Responsibilities of ServiceMax Suppliers

You, as a Supplier to ServiceMax, agree to the following:

  • Fair Employment Practices: To observe applicable laws, regulations and policies applicable to you governing anti-discrimination and harassment, wages and hours, and recruitment and employment contracts.
  • Environment, Health & Safety: (i) To comply with applicable environmental, health and safety (EHS) laws and regulations; and (ii) to provide workers a safe and healthy workplace.
  • Human Rights: (i) To respect the human rights of your employees and others in your business activities for ServiceMax; (ii) not to employ workers younger than 16years of age or below the applicable minimum age, whichever is higher; and (iii) not to use forced or indentured labor, or workers subject to any form of physical, sexual or psychological compulsion, exploitation or coercion, or to engage in or abet trafficking in persons.
  • Working with Governments, Improper Payments and Dealings with ServiceMax Employees and Representatives: (i) To maintain and enforce a policy requiring adherence to lawful business practices, including a prohibition against bribery of government officials or other forms of corruption; (ii) not to offer or provide, directly or indirectly, anything of value, including cash, bribes, gifts, entertainment or kickbacks, including offers of employment, or participation in a contest, game or promotion, to any ServiceMax employee, representative or ServiceMax customer or to any government official in connection with any ServiceMax procurement, transaction or business dealing; and (iii) to provide supporting data to ServiceMax when requested.
  • Competition Law: Not to share or exchange any price, cost or other competitive information or engage in any collusive conduct with any third party with respect to any proposed, pending or current ServiceMax business activity.
  • Intellectual Property: To respect the intellectual and other property rights of ServiceMax and of third parties, including all patents, trademarks, copyrights and confidential information.
  • Security and Privacy: (i) To respect privacy rights and secure the data of ServiceMax employees, customers, and Suppliers (collectively, “ServiceMax Data”); (ii) to implement and maintain appropriate physical, organizational and technical measures to ensure the security and confidentiality of ServiceMax Data in order to prevent accidental, unauthorized or unlawful destruction, alteration, modification or loss of ServiceMax Data, misuse of ServiceMax Data, or unlawful processing of ServiceMax Data; and (iii) to protect Supplier operations and facilities against exploitation by criminal or terrorist individuals and organizations.
  • Trade Controls & Customs Matters: (i) Not to transfer ServiceMax technical information to any third party without the express, written permission of ServiceMax; and (ii) to comply with all applicable trade control laws and regulations in the import, export, re-export or transfer of goods, services, software, technology or technical data including any restrictions on access or use by unauthorized persons or entities.
  • Controllership and Tax Law: (i) To ensure that all invoices and any customs or similar documentation submitted to ServiceMax or governmental authorities or audited by third parties in connection with transactions involving ServiceMax accurately describe the goods and services provided or delivered and the price thereof; (ii) to ensure that all documents, communications and accounting are accurate and honest; and (iii) not to take or participate in any actions that may be viewed as tax evasion or the facilitation of tax evasion.

How to Raise a Question or Concern

Subject to local laws and any legal restrictions applicable to such reporting, each ServiceMax Supplier is encouraged to inform ServiceMax promptly of any concern related to this Guide affecting ServiceMax, whether or not the concern involves the Supplier, as soon as the Supplier has knowledge of such an occurrence. ServiceMax Suppliers also agree to take such steps as ServiceMax may reasonably request to assist ServiceMax in the investigation of any such occurrence involving ServiceMax and the Supplier. ServiceMax Policy forbids retaliation against any person reporting such a concern.

Prompt Reporting is Crucial

A question or concern may be raised by a ServiceMax Supplier as follows:

  • By discussing with the applicable ServiceMax Manager; or
  • By submitting an inquiry to ServiceMax legal and compliance resources at: “Legal@servicemax.com”; or
  • By submitting a report via ServiceMax’s EthicsPoint hotline at: https://servicemax.ethicspoint.com/