Customer Results

ServiceMax conducts an annual survey of our customers to understand the business results that they have achieved. From increasing first time fix rates on equipment out in the field, to optimizing engineer productivity, and managing inventory more efficiently, it’s clear ServiceMax’s roots reach broadly throughout organizations.

Partnering with market research consultancy Wakefield Research, the ServiceMax Impact Report shares results for service leaders to help them rethink approaches to digital service transformation aligned to three pillars:

  • Workforce: Recruit, train, support and engage skilled talent.
  • Equipment: Understand equipment as maintained—location, configuration, customer usage—to provide predictive maintenance and improve uptime.
  • Customers: Obsess about customers with service execution that exceeds their specific needs.

What could you do with a 25% increase in service revenue or an 23% increase in productivity?

What could you do? Measure your expected ROI.

To better understand all benefits to your business, we encourage you to assess your organization and prepare your business case by utilizing our tools for ROI measurement and maturity assessment.

Business value