Swisslog Customer Story

CORPORATE OVERVIEW

Swisslog is one of the world’s leading logistics automation companies. They are headquartered in Buchs/Aarau Switzerland and provide services globally, under the parent group KUKA. Determined to set new standards in warehouse automation to provide future-proof products and solutions. Swisslog proudly commits to innovation, quality, industry-leading software, and robotics technologies developed in-house.

CUSTOMER QUICK FACTS

Company:
Swisslog

Industry:
Automation Company

Size:
2,500 employees

Headquarters:
Buchs, Switzerland

Website:
https://www.swisslog.com/en-us

If we can bind all our services against an asset, we could learn much more about how an asset would behave in the operational time and in the daily environment. We are aiming to be data-driven and deliver exceptional customer value with the help of ServiceMax.

Heinrich Luthi
Head of Customer Service

Challenge

Swisslog has been operating for nearly 50 years in integrated automation solutions. With many legacy systems and installations in place, Swisslog needed to gain visibility of their services.

Solution

With implementing Asset 360, Swisslog found the partnership with ServiceMax and Salesforce was key in their focus on strong asset management.

All customer service activities are vital and based on the many assets in place. Using Asset 360 they can maintain and track exactly what assets are in place and the status of those assets.

Results

Predictive Maintenance and IoT is a key vision for Swisslog. Insights into the assets’ operational behavior enables Swisslog to optimize maintenance intervention times, reduce costs, and increase customer satisfaction.

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