We were thrilled to host our amazing customers yesterday at ServiceMax 2011, our second annual customer meeting. After just four years of being a company, we feel so fortunate to have the opportunity to bring such a passionate group of customers together to foster community, share knowledge and develop new ideas.
Our CEO, Dave, captured ServiceMax’s approach to customers best in his morning keynote. He said that making sure our customers are delighted and that ServiceMax is listening and providing the absolute best product and service possible is always top of mind for him and the company.
ServiceMax 2011 also aimed to take that a step further by providing a platform where our customers could connect with each other. We think that just by selecting ServiceMax to power their field service organizations, our customers have become part of an elite group of forward-thinking, innovative field service managers. ServiceMax customers represent an unparalleled community full of field service knowledge and best practices, and we want to empower them to not only continue their strong partnership with ServiceMax, but also share information, connect and empower each other. Listening in on our customer round-table sessions confirmed that our efforts were a success.
In the coming months, ServiceMax will be launching an online community for our customers to enable these relationships to continue year-round. We think the collective knowledge of ServiceMax and our growing customer base is an unprecedented asset in the field service industry, and we’re excited for all of our customers to take part in it.
It’s only been a day, but we’re already excited for next year’s customer meeting. Based on the rapid pace of innovation over the last year and the explosive growth we are seeing, it’s sure to be an exciting one.
It was a long day, and our feet were in pain, but I think we all agree that it hurt so good. Now, on to Dreamforce! Come see us at Booth #710, we’re the ones with the orange shirts on!
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