Top-performing service organizations are shifting focus from product to customer satisfaction and the ability to deliver on (and exceed) their service promise — every time.
Service leaders must answer some big questions to provide exceptional service that meets their customers’ expectations. What KPIs are the best measure of success? What are the top technology and management trends affecting the modern service economy? How can leaders attract the next-generation workforce? Find out how the top companies in field service are solving these challenges with Aberdeen’s latest report on how buying power, social networks and competition are changing field service in 2015.
Download the free report now: State of Service Management 2015: Connect to Your Customers