Patrice Eberline, ServiceMax’s Global Vice President for Customer Transformation, has worked with 100’s of service organizations, is an experienced field service expert and well-acquainted with the industry’s largely unsung global reach. Fortunately for us, she’s decided to share her deep knowledge of field service nuances tied to real world results in a new eBook, ‘A Diamond in the Rough: Unleashing the Power of Field Service Transformation.’ Patrice recently sat down to chat about the high-level takeaways from her research. Take a look:
Field service is an over $18 billion global industry and a breeding ground for technological innovation that boosts collaboration, efficiency and workforce enablement – especially in mobile, cloud and the emerging Internet of Things. In her new eBook, Patrice captures the gritty details of building a customer success-driven field service infrastructure in an accessible, practical way. She presents an actionable field service roadmap to readers; especially those in the space who manage field service organizations.
Throughout the eBook, Patrice focuses on key operational metrics within field service that will help organizations gain customer loyalty with the added revenue-generating benefit of running a more proficient and effective service department.
Download your FREE copy of ‘A Diamond in the Rough’ HERE.