All Articles
Peeling the Onion: The Value of Asset Data in Manufacturing
Last week we had the opportunity to meet (albeit virtually) with an executive panel of senior heads of research & development (R&D) and manufacturing at large manufacturing organizations based in the UK. Our intent was to learn how these leaders interacted and...
Comic Brake: Robot Shaker
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
Benefits & Costs of Proactive Maintenance Strategies
Across industries, many customers depend on their assets to run reliably 24/7, which can put a lot of pressure on service organizations. The days of only offering reactive break-fix models for servicing assets are gone as manufacturers realize they must adopt...
Deploying Forms to Boost Your Business
ServiceMax and Bolt Data recently had the opportunity to join ProntoForms in a session at Empower ‘21 to share how their capabilities enhance service solutions on the ServiceMax and Salesforce Field Service platforms. From contextual app building to bi-directional...
3 Hiring Strategies for the Next Generation of Technicians
A couple of years ago I was at a Field Service conference, engaged in a round-robin-style networking chat with a group of experienced service leaders. One conversation has stuck in my memory because they seemed to have solved one of the largest issues that has plagued...
Should Sales and Marketing Be Using Asset and Service Data?
In the digital era, sales and marketing professionals have a wealth of tools, insights and intelligence from data that allows them to know, rather than feel that they’re following the right course. Now, thanks to advances in equipment and asset service data, sales and...
What Value Does Asset Data Hold for the Supply Chain?
As a service leader, have you ever wondered why you feel that your inventory and logistics provider is more of a reactive ‘demand’ chain rather than a proactive ‘supply’ chain? This is often the case with many businesses. Internal goals are not always aligned; service...
How to Maximize Asset Performance: Health Monitoring Solutions
For many years I’ve captured the digital and service transformation journey in a single tagline: “from fixing what breaks to knowing what works.” The message is driven by a simple principle: customers expect things to work. Even more, they expect the outcome of the...
Comic Brake: Floaties
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
How to Use Service Marketing to Grow Service Revenue
Over the last five to ten years, a growing number of Chief Service Officers (CSOs) have been assigned a service revenue growth target—a trend recently confirmed through research by Noventum, which found that more than 85% of product manufacturers have set a growth...
The Future of Service: Part Human, Part Machine
Society has accepted that many of the traditional jobs, such as stock picking or call center assistants, are becoming increasingly automated. Early fears that as the 4th Industrial Revolution took hold, human employment will be lost to the machines or that robots...
What’s New: ServiceMax Core 21.1 Client
Today we released ServiceMax Core 21.1 Client, the new version of our end-to-end field service management platform. Significant new features improve technician productivity, dispatcher efficiency and customer interactions for our customers that manufacture and service...
Frontline Revenue: Creating an Upsell Strategy
A couple of years back, I invested in a new air conditioning unit from “Acme Air Conditioning.” “Jimmy,” my trusted technician from Acme, has been coming out to do the annual maintenance on the unit since it was installed. After the last check, Jimmy tells me the air...
Industry 4.0: Customer Trends in the Era of the 4th Industrial Revolution
It will not surprise anyone that customers’ expectations have been rapidly changing, particularly considering the events of the last year and a half. Those changes however started long before the global disruption in 2020. For the last 16 years, the term “Fourth...
Comic Brake: Therapy
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.