All Articles
5 Ways ChatGPT AI Can Transform Field Service Operations
ChatGPT is a hot topic as of late, and the buzz isn’t unfounded. There are huge opportunities for generative AI engines, such as GPT-4 that powers ChatGPT, to transform how things are done in a variety of industries, and field service is no different. The following...
3 Biggest Field Service Scheduling Mistakes
Field service scheduling is a critical aspect of the service industry. The role of a dispatcher is vital to delivering a customer experience that sets service organizations apart from the competition. Unfortunately, there are common mistakes made by service...
FieldFX Wins Frost & Sullivan 2023 Enabling Technology Leadership Award
It’s hard to believe that it was only one and a half years ago that ServiceMax acquired LiquidFrameworks. Since then, much has happened over here at ServiceMax. We launched Spark 360 and Data Guide alongside our quarterly product releases, collaborated on a Harvard...
LiveWorx Recap: Digital Thread and the Voice of the Customer in Boston
Our customers came to Boston to be a part of PTC LiveWorx 23 to explore how digital transformation can create enterprise value, empower greater worker productivity, and make the world a better place. ServiceMax customers came to network with other leaders who are...
ServiceMax Announces Winners of 2023 MaxChoice Awards at PTC’s LiveWorx 23
The MaxChoice Awards is an annual recognition program that celebrates the success of customers who have effectively implemented ServiceMax’s field service management solution to innovate and achieve their business goals. The awards are presented to customers who have...
The 3 Benefits of Field Service Scheduling Software
In today’s world, service organizations must respond quickly to customer needs and deliver efficient, cost-effective service. This requires effective field service scheduling software that helps dispatchers and planners schedule service work more efficiently....
Countdown to LiveWorx: Must-See Sessions
We are two weeks away from PTC’s annual digital transformation event LiveWorx and we couldn’t be more excited to connect with the ServiceMax and PTC community in person in Boston. There is an action-packed agenda for May 15-18 with numerous opportunities for...
Comic Brake: Hang Glider
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next instalment on FSD.
Why Asset Data is a Critical Sales Resource
Predictive analytics is increasingly the bedrock of modern field service, but it offers so much more. While investment in IoT devices actually cooled last year, 2023 is expected to see significant growth, according to Verdict research. The global IoT market will be...
Asset 360 23R1 8.0 Release: All About Asset Data
The 23R1 8.0 release of Asset 360 was released Friday, April 21. In this release, we introduce features that give our customers deeper visibility into the performance of their assets, with greater controls to derive insights from and take actions against asset data. A...
ServiceMax Core Release 23 R1: Enabling the Service Team
On April 6, ServiceMax launched the latest updates to its Core product platform with release 23 R1. This is the first (of three) major releases on ServiceMax Core for the year. The ServiceMax Core 23 R1 release focuses on empowering the broader service team with...
5 Ways Field Service Technology Improves Industrial Worker Safety
Specific fields of work lend themselves to greater hazards or risks. In fact, in 2020 alone, there were nearly 5,000 fatal occupational injuries. Workers in transportation, material moving, construction, and extraction verticals accounted for nearly half of the total...
Comic Brake: Invasive Species
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
Understanding the Digital Thread & the Role of Service in the Asset Lifecycle
What is the digital thread? And why does it matter when thinking about the operating life of an asset? PTC offers this definition: “A digital thread creates a closed loop between digital and physical worlds, transforming how products are engineered, manufactured, and...
Benefits of Cloud-Based Field Service Management Software
An increasing number of industry actors building, operating, or maintaining medium or high-tech equipment have now started to leverage advanced software to monitor the technical attributes of those assets; IoT, connected objects and digital twins are terms that we are...