All Articles
Industry 4.0: Customer Trends in the Era of the 4th Industrial Revolution
It will not surprise anyone that customers’ expectations have been rapidly changing, particularly considering the events of the last year and a half. Those changes however started long before the global disruption in 2020. For the last 16 years, the term “Fourth...
Comic Brake: Therapy
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
Using Trigger Points to Proactively Manage Your Service Business
Sometimes it feels like being a jack of all trades when managing a service business. On the one hand, you act like a firefighter, on the other hand, you know service is strategic to your business’s future earnings. That said, how do you elevate your job to proactively...
Why It’s Time for Asset-Centric Field Service Management
The technology we use to manage our individual needs has a long history of converging in the name of simplicity and convenience of use. Whatever email provider you use—open the email app or browser tab and you’ll more than likely see it’s been integrated with a number...
Is ‘Right to Repair’ Right for Industry?
Editor’s note: This right to repair article originally appeared on Information Age and is adapted here. The ‘Right to Repair’ movement across Europe and the US is growing teeth. It has been building for the last few years in response to a number of factors: the...
A Pivotal Moment for Field Service
Today is a historic day for ServiceMax and a seminal moment for our industry as we’ve announced our plans to become a publicly traded company listed on the Nasdaq stock exchange, as well as our agreement to purchase LiquidFrameworks, a leading mobile field operations...
Asset 360 Summer ’21: Scale Up Your Service Business
In our Asset 360 Summer ’21 release, we are launching features that allow asset-centric organizations to scale the field service business by improving their service teams’ efficiency and work quality. Key innovations of the Asset 360 Summer ’21 release: A...
When to Upgrade Your Spare Parts Planning Processes
For decades, companies have focused on the finished goods supply chain. And while it is very important and contributes to a massive amount of revenue for any organization, there is another type of supply chain slowly growing in the background—the service supply chain....
Comic Brake: Response Time
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
Should I Buy An Asset-Centric Solution or Build It?
“It takes twice as long, at twice the cost and you will only get half of the expected functionality.” Many times, we have heard this proverbial phrase. And even if it is true, does it automatically mean you will go for the buy-variant? We’ve learned that...
Why Are Sales Leaders Taking Over Service?
For a couple of years now, I’ve been writing about the convergence of Sales and Service. Service, with all its touchpoints during the operational life cycle of a product, has a tremendous capacity for value creation. To reap that value, Service needs a little more...
Frontline Revenue: Take Your Field Service Lead Program to the Next Level
In our first article, we discussed tactics for getting technicians onboard with the idea of selling. While technician lead generation programs don’t involve a big investment in technology, they do require change management and training. Once technicians are ready to...
Frontline Revenue: Starting a Field Service Lead Program
Field service organizations are under pressure to complement operational and customer-facing improvements with commercial results. As a result, many organizations are looking at their front-line field service personnel to identify new business opportunities or sell...
Comic Brake: Remote Work
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
Calculating Profitability: How Complex Is It?
There are several questions that service leaders often ask themselves when it relates to profitability. How hard can it be to measure Profitability at the level I need? How many years do I need to wait for good measurement tools? If you look at history, the answer is...