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5 Ways to Leverage Asset Data Beyond Field Service

5 Ways to Leverage Asset Data Beyond Field Service

For years, field service organizations have used field service management (FSM) technologies to simplify the scheduling and dispatching of technicians, identify the parts needed to fix problems, offer proactive maintenance, and minimize machine downtime. But there has...

Becoming Future Ready: Digital Transformation in Oil & Gas

Becoming Future Ready: Digital Transformation in Oil & Gas

When consumers drive up to a gas station with high-tech pumps, they might get the impression the entire oil and gas (O&G) industry is part of the technology revolution. In reality, many oil and gas operations have yet to undergo a digital transformation, and...

4 Field Service Trends For 2023

4 Field Service Trends For 2023

The field service industry is constantly evolving. It has to. Because as the needs of their customers change, field service organizations must also change to meet those needs quickly and efficiently. Indeed, the top companies in field service are constantly innovating...

2022 in Review: Five Key Themes for Field Service

2022 in Review: Five Key Themes for Field Service

Editor's note: This article previously appeared on diginomica.  The past year has posed many challenges for service organizations, from continued supply chain disruptions to record inflation to rising customer expectations. The pressure has been on to evolve to keep...

Comic Brake: Presents

Comic Brake: Presents

Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD. Happy...

ServiceMax Core Release 22 R4: An End-to-End Conversation

ServiceMax Core Release 22 R4: An End-to-End Conversation

On December 15, ServiceMax launched the latest updates to its Core solution with release 22 R4. With this final major release for the calendar year 2022, ServiceMax continues to flex its experience in complex field service by bringing the most powerful user-focused...

Where Are My Spares?

Where Are My Spares?

Last week the European field service community convened for the first time in large numbers at WBR Field Service in Amsterdam. We had a lot of catching up to do. Apart from topics addressing the next big thing, the down-to-earth conversations had a common theme: where...

Comic Brake: Octopus

Comic Brake: Octopus

Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.