All Articles
Benefits of an FSM Mobile App for Business
What Is a Field Service Mobile App? Field service mobile apps are a powerful tool that can help businesses improve their efficiency, productivity, and customer satisfaction. An effective field service mobile app is configurable and comes complete with scheduling, work...
How Asset Data Is Shifting Sustainability Thinking
If you have attended an industry conference recently, it would be fair to say that there are some common themes. We need to be more sustainable. We need to invest in skills, and we need to innovate, are perhaps the top three. Throw in resilience and regulation...
Design for Service – Engineering Better Products Using the Digital Thread
In my last discussion, I wrote about the importance of the concept of a digital thread regarding complex asset manufacturers and service providers. Here, I would like to address the beginning of the digital thread: the conceptualization and design of complex products....
Ask the Experts: DataGuide Best Practices
I recently chatted with Sandip Patel and Kevin Dildine from our Customer Solutions department to learn more about their day-to-day and get insight into why and how customers should leverage DataGuide. As a refresher, DataGuide is an add-on to the ServiceMax Core...
ServiceMax Core 23R2: Unlocking Asset and Resource Utilization
On July 13, ServiceMax launched the latest updates to ServiceMax Core with release Core 23R2. This is the second of three major releases on ServiceMax Core this year. The ServiceMax Core 23R2 release brings features across all critical components of the product –...
The Power of an Offline FSM App
Field service management apps have revolutionized operations and productivity. With these apps, field workers are empowered to successfully complete work orders, present service reports for customer signature, provide pricing of labor, parts and products in the field,...
Comic Brake: Vines
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next instalment on FSD.
Why Asset Centricity is a Catalyst for Business Change
A few years ago, the World Economic Forum (WEF) was talking about how servitization could help save the planet. It was a bold prediction at the time that suggested machine and device data could deliver the sort of intelligence that would enable businesses to make more...
How The Role of a Digital Thread Has Expanded
I had the pleasure of meeting Dr. Michael Grieves back in 2002, just after he published a white paper that presented a compelling case for manufacturers to leverage a Digital Twin. At that time, sufficient technology didn’t exist to fully bring his vision to market....
New Vision for Service Lifecycle Management
Imagine a world where you can deliver new service models to your customers and outshine the competition because you have the right access to data. Imagine a world where you can design and build products for serviceability, profitability, and sustainability because...
5 Ways ChatGPT AI Can Transform Field Service Operations
ChatGPT is a hot topic as of late, and the buzz isn’t unfounded. There are huge opportunities for generative AI engines, such as GPT-4 that powers ChatGPT, to transform how things are done in a variety of industries, and field service is no different. The following...
Comic Brake: Aliens
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next instalment on FSD.
3 Biggest Field Service Scheduling Mistakes
Field service scheduling is a critical aspect of the service industry. The role of a dispatcher is vital to delivering a customer experience that sets service organizations apart from the competition. Unfortunately, there are common mistakes made by service...
FieldFX Wins Frost & Sullivan 2023 Enabling Technology Leadership Award
It’s hard to believe that it was only one and a half years ago that ServiceMax acquired LiquidFrameworks. Since then, much has happened over here at ServiceMax. We launched Spark 360 and Data Guide alongside our quarterly product releases, collaborated on a Harvard...
LiveWorx Recap: Digital Thread and the Voice of the Customer in Boston
Our customers came to Boston to be a part of PTC LiveWorx 23 to explore how digital transformation can create enterprise value, empower greater worker productivity, and make the world a better place. ServiceMax customers came to network with other leaders who are...