Author

Rosemary Coates

Rosemary Coates is the president of Los Gatos, Calif.-based Blue Silk Consulting, which advises companies on global supply chain issues, and the author of “42 Rules for Superior Field Service.” She has extensive experience in field service, consulting and systems with some of the world’s largest companies such as HP, SAP, Cisco, Siemens and the the US Navy.

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