Thermondo Turns Up the Thermostat on the Home Heating Market
A German heating firm helps homeowners go green with retrofitted, energy-efficient heating systems—and its 150 techs benefit from a digital retrofit of their own.
Medical Service Firm Chair-A-Medics Taps a Reliable Growth Tactic: New Technology
Expansion efforts and growing demand force the medical furniture service provider to ditch old-school management technology for the cloud.
Innovation Breeds Innovation: Why Predix ServiceMax Leverages the Salesforce Platform
ServiceMax CEO Scott Berg on the company’s commitment to the Salesforce platform.
Vinçotte 145-Year Paper Trail Goes Digital
A European inspection firm eyes new business opportunities and a productivity boost by digitizing its service operation. “If we do not change, we’ll lose our customers,” says CIO Luc Verbist.
No Shot Unheard: How ShotSpotter’s Service Strategy Empowers Local Police
ShotSpotter has an ambitious goal to help improve public safety. And a valuable lesson learned convinced the company’s leaders that it could do the most good by going all in on service.
Benchmarking Your Service Maturity
Understanding where you are now is necessary to determine your supporting goals, areas of immediate focus and execution plan development.
Ask the Experts: What Metric Rules Your Service Organization?
Four service industry pros weigh in on the top metric to gauge a service organization’s health.
FSM + APM = Data-Driven Strategic Leap in Service
In this post adapted from Diginomica, ServiceMax’s Lubor Ptacek explains why FSM is one acronym that every field service leader should know.
AI Will Make Your Field Service Workers Even Smarter
ServiceMax’s chief architect discusses why service leaders must get smart about artificial intelligence–quickly.
Next-Gen Dispatch: AI Promises Smarter, Faster Maintenance
Doubt that AI is really The Next Big Thing in service? Companies like GE are already using it to improve critical functions.