by Sean Lyden | May 6, 2015 | Field Service Spotlight
Where is the lowest-hanging fruit for service organizations to grow their bottom line? The answer lies in selling service contracts at the point of product sale. Think about it: You already have a customer who trusts your organization enough to purchase its equipment....
by Sean Lyden | May 4, 2015 | Field Service Spotlight
While sales and profit look great on paper, cash is what keeps your business afloat. Cash flow hiccups can put a strain on your operations — and make your job much more stressful. That’s why it’s so important to stay on top of your company’s...
by Sean Lyden | Apr 28, 2015 | Field Service Spotlight
Imagine this scenario: You’re servicing a product your company manufactures, but no one has noticed that a design flaw is causing excessive warranty costs. Or, the procurement team negotiated a multimillion-dollar equipment purchase that includes 2 percent to...
by Sean Lyden | Apr 20, 2015 | Field Service Spotlight
Technicians dread that awkward moment with the customer. You know, when the customer expects the cost of some item on the work order to be covered by their service contract, but the technician isn’t able to confirm either way. Are parts included? What about...
by Sean Lyden | Apr 13, 2015 | Field Service Spotlight
You’re under increasing pressure from senior management to boost revenues and cut costs, while maintaining service levels to customers. But, how can you strike the right balance between what appear to be competing objectives? The answer lies in your service...