Adopt Overview

It is important to think beyond the planning and deploying to increasing adoption if you want to maximize your investment. It is through 100% adoption that companies will obtain the business results they desire, ensure business process adherement and create raving fans. ServiceMax provides support, education and professional services to provide flexible options to address the needs of your specific company, department or even use cases.

Product Support

Every customer is unique; so are their support requirements. To accommodate your unique business needs and ensure long-term success, we offer support options that encompass all aspects of your ServiceMax implementation – ServiceMax Standard & ServiceMax Premier.

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MaxChecks – An Operational Assessment

Ensuring the ongoing success of your ServiceMax installation is critical to realizing the benefits of our cloud based application. ServiceMax updates and improves the application three times a year. Are you taking advantage of the new functionality? Have there been changes in your business, new types of service or new partners? ServiceMax Professional Service Experts will come in and assess your current implementation to ensure that you are getting the most out of ServiceMax. By spending time reviewing your current business processes, your current goals and desired outcomes along with your implementation, we will recommend changes to maximize your return on investment.

Maxpert Services – Flexible Managed Services

Change is inevitable. So, how do keep your technology aligned with best practices that drive optimal outcomes for your field service business? And, how do you continuously utilize ServiceMax innovations that keep you ahead of the competition? ServiceMax Managed Services can help you meet all of these challenges and more. Our team of field service domain and technology experts are here to ensure your ServiceMax solution not only continues to evolve with your business needs, but also protects software investments today and ensures business success tomorrow.

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Continuing Education

Wherever you are on your Field Service journey, our professional services team can design an education solution specifically for your end users. Whether it is an “Optimizing Reports and Dashboards” or “Designing a field service workbook”, Our Education Consultant will collaborate with you and your implementation team to tailor your educational needs for ongoing adoption support. Gaining first hand insight into your unique day-to-day operations will allow us to make recommendations on specific training options and materials to accelerate and improve your ServiceMax adoption.

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