ServiceMax Presents – The Premier, Global Field Service Event

Maximize 2017

Las Vegas Encore at Wynn September 18-20

Tokyo Toranomon Hills Forum October 17

Berlin Grand Hyatt November 7-8

Maximize Las Vegas

$550
Full Conference Rate

Agenda

Please click on dates below for detailed agenda.

Monday, September 18, 2017

Time Session
11:00AM - 8:00PM Registration Open
Industry Breakout Sessions
Oil & Gas
Power & Utilities
Medical Device Manufacturing
1:00PM - 1:45PM

Industry Breakout Sessions

Oil & Gas
ServiceMax Solutions for Oil & Gas
Power & Utilities
ServiceMax for Power & Utilities
Medical Device Manufacturing
Creating Ecosystem Experiences: The DX Imperative for Medical Device Manufacturers
1:45PM - 2:30PM

Industry Breakout Sessions

Oil & Gas
ServiceMax Case Study for GE Oil & Gas
Power & Utilities
ServiceMax Case Study for GE Power & Utilities
Medical Device Manufacturing
Digital Transformation in Medical Device – The journey to FDA Compliant Field Service and Beyond!
2:45PM - 3:15PM

Industry Breakout Sessions

Oil & Gas
GE Solutions, Trends and Strategy for Oil & Gas
Power & Utilities
ServiceMax in the Electricity Value Network
Medical Device Manufacturing
ServiceMax for Medical Device Manufacturers - Customer Showcase
3:15PM - 4:00PM

Industry Breakout Sessions

Oil & Gas
APM Integration with ServiceMax in Oil & Gas
Power & Utilities
Field Service Management for Power & Utilities: Industry Expert Perspectives
Medical Device Manufacturing
Cont'd ServiceMax for Medical Device Manufacturers and Customer Case Studies
4:00PM - 5:00PM

Industry Breakout Sessions

Oil & Gas
Field Service Management Trends and Outlook in the Oil & Gas Industry

Convergence of people, material, and equipment at the wellsite

Thought Leadership Panel
Power & Utilities
ServiceMax for Power & Utilities: The Road(map) Ahead
Medical Device Manufacturing
Product Roadmap: A Roundtable Discussion
1:00PM - 6:00PM User Group
1:30PM - 5:30PM CSO Summit
6:00PM - 8:00PM Welcome Reception in the Tools & Technology Showcase
6:30PM - 10:00PM CSO Summit Dinner
7:30PM - 10:00PM Discovery Program Dinner

Tuesday, September 19, 2017

Time Session
7:15AM - 8:30AM Registration
Training Center
Tools & Technology Showcase
7:30AM - 8:30AM Breakfast
8:30AM - 9:55AM Opening Keynote
9:55AM - 10:30AM Field Service Vision Keynote
10:30AM - 11:15AM Break
Tools & Technology Showcase
Training Center
Breakout Sessions
Service Leadership
Service Transformation
Product Strategy
Service Technology
11:15AM - 12:00PM

Breakout Sessions

Driving Profitability for a Global Service Organization with KPIs
The Cost of Doing Nothing
ServiceMax Mobile Roadmap & Strategy
The ServiceMax Architecture Landscape for Connected Field Service
12:00PM - 1:00PM Lunch
Tools & Technology Showcase
Breakout Sessions
Service Leadership
Service Transformation
Product Strategy
Service Technology
1:00PM - 1:45PM

Breakout Sessions

Panel: Boardroom Discussions on Service Transformation
Leading Your Service Transformation through Team Engagement
ServiceMax Scheduling & Dispatch Roadmap & Strategy
Best Practices for Dynamic Checklists
2:00PM - 2:45PM

Breakout Sessions

Pivoting Field Service to Today’s Customer
Accelerating Service Transformation Through Quick Wins
ServiceMax Installed Base Roadmap & Strategy
Delivering an Optimal Mobile Experience
3:00PM - 3:45PM

Breakout Sessions

Field Service Models for Asset-Intensive Businesses
ServiceMax Product Overview & Strategy
ServiceMax Product Architecture: Evolution, Vision, and Customer-Centric Thinking
Accelerate Field Service-to-Cash Cycles with Workflow & Document Automation
3:45PM - 4:15PM Break
Training Center
3:45PM - 5:30PM Tools & Technology Showcase
4:15PM - 4:45PM The Keys to Success with Field Service Management Technology
4:45PM - 5:30PM Panel Discussion: Identifying Key Drivers in Service Transformation
7:00PM - 10:00PM Field Service Party

Wednesday, September 20, 2017 (Full Conference and Accelerated Discovery Program Passes)

Time Session
7:15AM - 8:30AM Breakfast
Tools & Technology Showcase
Training Center
8:00AM - 8:45AM MaxPerts and Mimosa's - Roundtable Discussions
Breakout Sessions
Service Leadership
Service Transformation
Product Strategy
Service Technology
8:45AM - 9:30AM

Breakout Sessions

Grow Your Business Through Third Party Technicians
ShotSpotter: A Field Service Management Buyer's Journey
Delivering Predictive Service Through Asset Performance Management (APM)
Turbo-Charge ServiceMax with ProntoForms
9:30AM - 10:00AM Break
Tools & Technology Showcase
Training Center
10:00AM - 11:00AM Product Keynote: ServiceMax Roadmap & Advancements
11:00AM - 12:00PM Apollo 13: A Successful Failure – A discussion on leadership, communication and results
12:00PM - 1:00PM Lunch Session: MaxChoice Awards Luncheon
1:00PM - 3:00PM Tools & Technology Showcase Open
Breakout Sessions
Service Leadership
Service Transformation
Product Strategy
Service Technology
1:15PM - 2:00PM

Breakout Sessions

Best Practices for Boosting End User Adoption
Attracting & Building Next Generation Talent
Proactive Maintenance Strategies with ServiceMax
Admin Workshop: Best Practices for Service Flow Manager
2:15PM - 3:00PM

Breakout Sessions

Accelerating Your Service Transformation Through Insights
Tools & Tips for High Quality Implementations
ServiceMax Reporting and Analytics, Strategy & Roadmap
ServiceMax and ERP: Integration Patterns and Practices


Session Tracks

Maximize 2017 features 5 session tracks to choose from.

Service Leadership

For service leaders driving change and navigating workforce, business or cultural challenges in global service organizations.

Service Transformation

For service leaders who want to learn how service can transform your business, lead to new business models or grow revenue.

Product Strategy

For customers who want to learn about exciting product innovations and upcoming product roadmaps.

Service Industry Trends

For service leaders that want to understand important issues and trends in the service industry such as customer centricity, changing workforce and safety & compliance.

Service Technology

For Service & IT professionals who want to learn how technologies such as IoT, bots, AI, augmented reality and data privacy are changing the future of field service.



Industry Specific Sessions & Tracks

New this year, Maximize will have dedicated Industry tracks on Monday, September 18th for service leaders looking to drive change within their respective industries. Join other like-minded service leaders, analysts and experts for a half day of industry-specific sessions to network and learn how you can transform your business through service. During registration you can choose which Industry Track is right for you.

Oil & Gas

The Oil and Gas business needs to stay ahead of the curve in the environment of low energy prices. Business leaders are looking to grow productivity while enabling positive cash flow. Join other service leaders in the Oil and Gas industry to discuss and uncover new tools and best practices that can increase efficiencies and decrease HSE risks across even the most remote assets.

Power & Utilities

The power and utilities industry is undergoing a profound transformation, shaped by de-carbonization, renewable energy, and the spread of distributed generation. Business leaders need to maximize power production, availability, and reliability; maintain assets safely and minimize outages; and control operating expenses—all while managing the challenges of aging infrastructure, legacy paper-based systems, and generational workforce turnover. Learn how you can empower field service professionals with modern, digital tools to transition from a reactive state to a proactive, productive model for delivering safe, reliable power.

Medical Device & Manufacturing

Life Science & Medical Equipment manufacturers build, install and maintain life-saving technologies. In the environment where strong competition and heavy regulation is the norm, companies need to prove they are the right partner to medical facilities. Uncover how your organization can significantly improve operational efficiency with constant uptime, streamline compliance documentation and unlock new revenue streams for sustainable growth.