ServiceMax Presents – The Premier, Global Field Service Event

Maximize 2017

Las Vegas Encore at Wynn September 18-20

Tokyo Toranomon Hills Forum October 17

Berlin Grand Hyatt November 7-8

Agenda

Maximize 2017 features 5 session tracks to choose from.

Service Leadership
For Service leaders driving change and navigating workforce, business or cultural challenges in global service organizations.
Service Transformation
Discover how service can transform your business, lead to new business models or grow revenue.
Product Strategy
For customers who want to learn about exciting product innovations and upcoming product roadmaps.
Service Industry Trends
Uncover important issues and trends in the service industry such as customer centricity, changing workforce and safety & compliance.
Service Technology
For Service & IT professionals who want to learn how technologies such as IoT, bots, AI, augmented reality and data privacy are changing the future of field service.

Monday, September 18, 2017

Time Session
11:00AM - 8:00PM Registration Open
1:00PM - 5:00PM Industry Breakouts
1:00PM - 6:00PM CSO Summit (Invitation Only) and User Group
6:00PM - 8:00PM Welcome Reception
7:00PM - 10:00PM CSO Summit Dinner (Invitation Only)
7:30 PM - 10:00PM Discovery Program Dinner (Discovery & Accelerated Discovery Program Passes Only)

Tuesday, September 19, 2017

Time Session
7:15AM - 8:30AM Registration & Customer Training Center Open
7:30AM - 8:30AM Breakfast
8:30AM - 9:55AM Opening Keynote
9:55AM - 10:30AM Product Vision Keynote
10:30AM - 11:15AM Break - Tools & Technology Showcase / Customer Training
11:15AM - 12:00PM Analyst Keynote
12:00PM - 1:00PM Lunch in the Tools & Technology Showcase
12:00PM - 1:00PM Executive Track Lunch (Invitation Only)
1:00PM - 1:45PM Breakout Sessions
2:00PM - 2:45PM Breakout Sessions
3:00PM - 3:45PM Breakout Sessions
4:00PM - 4:45PM Roundtable Discussions
4:45PM - 5:30PM Breakout Sessions
6:00PM - 10:00PM Field Service Party (Full Conference & Accelerated Discovery Program Passes)

Wednesday, September 20, 2017 (Full Conference and Accelerated Discovery Program Passes)

Time Session
7:15AM - 8:30AM Breakfast in the Tools & Technology Showcase + Customer Training Center Open
8:30AM - 9:45AM Product Keynote
9:45AM - 10:30AM Customer Panel
10:30AM - 11:15AM Break & Tools & Technology Showcase
11:00AM - 12:00PM Guest Speakers
12:00PM - 1:00PM MaxChoice Awards Luncheon
1:15PM - 2:00PM Breakout Sessions
2:15PM - 3:00PM Breakout Sessions