Maximize 2016 featured 5 session tracks to choose from.
Products & Strategy
Take full advantage of your investment into the ServiceMax platform. Learn about our products, recent innovations and where ServiceMax is going with mobile, scheduling & optimization, contracts, IoT, business insights & integration.
Value of Field Service
Service is embarking on a transformational journey, with the goal of driving towards profitability in an organization. Along this journey, service professionals will partner with IT and leverage the best tools available. This track features sessions by ServiceMax experts and customers on how to quantify the value of your service business, utilizing tools developed to assess the maturity of your service organization, and to develop strategies for best in class service organizations.
Service Operations Excellence
Gone are the days of simply providing customer service at lowest possible cost. Service organizations are now front and center, changing corporate culture, operations and affecting the bottom line. In this track, our experts, customers and partners will cover how and why service is such an important driver to the business, how service leaders can meet and then exceed expectations and incorporate best practices to bring their organization into the next tier of field service excellence.
Insights & Business Outcomes
“What gets measured, gets managed” -- it’s never been more true. You simply can’t run a successful field service organization today on “gut feel” -- you need data. This track will discuss what data to track in field service, and how best to use it to generate successful outcomes. You will hear directly from your peers, as well as from ServiceMax and industry experts, what key performance metrics (KPIs) should be tracked to illuminate strengths and weaknesses in your business. Also, keep an eye on the future, with sessions that highlight how trends such as IoT and predictive analytics will change what we measure.
System Performance & Integration
Fine tuning your service systems is an ongoing task, but when you have major changes to make in business processes that require system upgrades, integration projects or new solution implementations you can always use some helpful advice. Our System Optimization & Integration track features customer, partner and ServiceMax consultants with the been-there-done-that experience to help you succeed in your next big IT endeavor.
Download 2016 agenda (PDF)