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Our Solutions Maximize
the Lifecycle of Critical
Assets & Machines

A leader in asset-centric field service management, we enable the critical pillars of your business to succeed.

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Accelerate Digital Transformation
through Asset Centricity
Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations, as well as how relevant data helps them make critical decisions.
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Transform from Service Basics to Service Excellence

Service Basics are foundational areas within service management a service leader must consider—and getting those basics right paves the way to service excellence and future innovation.

  • Entitlements, Contracts, Warranties

    To enforce consistent data capture, mitigate compliance risk, uphold service quality, and ensure maximum efficiency, service organizations need standardized, end-to-end workflows. This includes things such as cost for spare parts, billing rates for labor, response times, and penalties.

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  • Reactive to Proactive Maintenance

    Customers depend on their assets to be running 24/7, and that creates pressure on your service organization to proactively drive uptime. With the constantly changing nature of complex service, many service organizations are shifting from a reactive, break/fix service model to preventive, proactive, and predictive maintenance strategies.

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  • Streamline Service Processes

    To enforce consistent data capture, mitigate compliance risk, uphold service quality, and ensure maximum efficiency, service organizations need standardized, end-to-end workflows.

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  • Field Productivity

    Field engineers and technicians are your eyes and ears on the ground. They are in front of customers and can often be a source of real-time feedback on the product, to the relationship, or even to the competition.

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  • Metrics & KPIs

    How does a service organization measure a job well done? Metrics and KPIs provide a view into the health and productivity of service operations.

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The World’s Machines & Service Businesses Rely on ServiceMax

Hundreds of industry leaders around the globe have turned to ServiceMax for their machines, equipment, and assets.

Meet Our Customers
Alcon
Baker Hughes
Compac
Elekta
Eastman Kodak
Lowry Solutions
Medical Microinstruments
Topcon
Tyco Integrated Security

Find the Best Solution for Your Organization

ServiceMax Core
Learn More about ServiceMax Core
ServiceMax Core

ServiceMax Core is purpose built for asset-centric industries, offering features, services, and integrations that help customers improve asset uptime with optimized in-person and remote service, boost technician productivity with the latest mobile tools, and deliver metrics for confident decision making.

Asset 360 for Salesforce
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Asset 360 for Salesforce

Asset 360 for Salesforce is the choice for businesses using Salesforce who need to bridge the data gap, providing visibility to real-time service and asset data. Access to this asset data helps businesses drive strategic decisions and actions enabling increased revenue, efficiency and agile responses to market and regulatory shifts.

FieldFX
Learn More about FieldFX
FieldFX

FieldFX provides a critical end-to-end field management solution for energy service companies, driving improved process efficiency and less revenue leakage by enabling your field and office teams to stay connected - even when offline.

Proud to Be a Part of the PTC Family

Learn more about the ServiceMax acquisition by PTC

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We Keep the World Running

ServiceMax provides the solutions, products, and technologies powering service interactions
that are critical in keeping global industries running.

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The Latest
IDC Analyst Connection
New Paper
IDC Analyst Connection: Don't Let Your Service Platform Limit Your Innovation

Companies that invest in key areas of digital innovation will differentiate themselves from other field service organizations

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Gartner Report
New Report
Gartner Report: Now Is the Time to Deliver IoT-Enabled Product Servitization to Manufacturers

Read this report to learn how to address and overcome the challenges for EaaS

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Back to Service Basics Ebook
New eBook
Back to Service Basics: 5 Foundational Areas for Service Digital Transformation

Drive operational efficiency, deliver peak service and asset performance, and improve customer experience

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IDC MarketScape Report for Manufacturing Field Service Management Applications, 2021-2022
New Report
IDC MarketScape Report for Manufacturing Field Service Management Applications, 2021-2022

ServiceMax has once again been named a Leader

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The Asset Data Thread: The Evolving Role of Field Service
ServiceMax Point of View
The Asset Data Thread: The Evolving Role of Field Service

Bain & Company recently conducted a research project comprised of executive-level interviews and an online survey of field service engineers

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Field Service Excellence Requires a Closer Look
ServiceMax Live
Field Service Excellence Requires a Closer Look

Learn about IDC’s perspective on Build vs Buy

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Discover the Power of Asset Data Across the Organization
New eBook
Discover the Power of Asset Data Across the Organization

Asset data visibility enables teams around the organization to perform their jobs more effectively

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ServiceMax Events & Insights
Is your company ready for a new era of asset-centric field service? If so, be sure to join us for an upcoming in-person or virtual event to learn more from our community of Service Experts.
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