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New Research from Harvard Business Review Analytic Services Underscores the Critical Role an Asset-Centric Approach Can Play in Achieving Digital Success

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  • Service Experts Tour 2022 logo

    Meet Your Fellow Service
    Experts in a City Near You!

    It’s time to bring Service Experts together to discuss, ideate and learn from each other to address resource challenges and spark digital innovation.

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    Aly Pinder
    Aly Pinder
    Program Director, Service Innovation & Connected Products at IDC
    Kevin Bowers
    Kevin Bowers
    Director, Field Services Research at TSIA
    Joseph June
    Joseph June
    Senior VP, Product Management at ServiceMax
    Joe Kenny
    Joe Kenny
    VP, Global Customer Transformation & Customer Success at ServiceMax
    Mark Wilding
    Mark Wilding
    VP, Global Customer Transformation at ServiceMax
    Sara Cerruti
    Sara Cerruti
    Senior Director, Global Customer Transformation at ServiceMax

  • Asset 360
    for Salesforce:
    Maximize Asset Performance

    ServiceMax and Salesforce have joined forces to deliver an asset-centric solution that drives operational efficiency and increases revenue for field service and beyond.

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  • FieldFX:
    Field Service Management
    for the Oil & Gas Industry

    ServiceMax FieldFX streamlines communication between accounting, field operations, and office management, all with the touch of button.

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    FieldFX on tablet

  • ServiceMax Core
    Field Service
    Management Software

    Optimize field service operations, maximize asset uptime, and improve technician productivity with the ServiceMax Core Platform.

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    ServiceMax Core on desktop and mobile
Refining Digital Transformation through Asset Centricity
Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations with equipment and assets, as well the definition of an asset-centric, life-cycle approach enabled by service.
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Back to Basics

Service Basics are foundational areas within service management a service leader must consider—and getting those basics right paves the way to service excellence and future innovation.

  • Entitlements, Contracts, Warranties

    To enforce consistent data capture, mitigate compliance risk, uphold service quality, and ensure maximum efficiency, service organizations need standardized, end-to-end workflows. This includes things such as cost for spare parts, billing rates for labor, response times, and penalties.

    SEE THEM IN ACTION
  • Reactive to Proactive Maintenance

    Customers depend on their assets to be running 24/7, and that creates pressure on your service organization to proactively drive uptime. With the constantly changing nature of complex service, many service organizations are shifting from a reactive, break/fix service model to preventive, proactive, and predictive maintenance strategies.

    SEE THEM IN ACTION
  • Streamline Service Processes

    To enforce consistent data capture, mitigate compliance risk, uphold service quality, and ensure maximum efficiency, service organizations need standardized, end-to-end workflows.

    SEE THEM IN ACTION
  • Field Productivity

    Field engineers and technicians are your eyes and ears on the ground. They are in front of customers and can often be a source of real-time feedback on the product, to the relationship, or even to the competition.

    SEE THEM IN ACTION
  • Metrics & KPIs

    How does a service organization measure a job well done? Metrics and KPIs provide a view into the health and productivity of service operations.

    SEE THEM IN ACTION

Hundreds of Industry Leaders Driven by ServiceMax

Hundreds of companies across the globe have turned to ServiceMax to help them keep the world running.

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Eastman Kodak
Lowry Solutions
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Medical Microinstruments
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Topcon
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Tyco Integrated Security
We Are The Platform Service Teams Rely On

Our software powers the service interactions that make life as we know it happen.
We are the company that helps keep the world running.

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The Latest
Back to Service Basics Ebook
New eBook
Back to Service Basics: 5 Foundational Areas for Service Digital Transformation

Drive operational efficiency, deliver peak service and asset performance, and improve customer experience

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IDC MarketScape Report for Manufacturing Field Service Management Applications, 2021-2022
New Report
IDC MarketScape Report for Manufacturing Field Service Management Applications, 2021-2022

ServiceMax has once again been named a Leader

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The Asset Data Thread: The Evolving Role of Field Service
ServiceMax Point of View
The Asset Data Thread: The Evolving Role of Field Service

Bain & Company recently conducted a research project comprised of executive-level interviews and an online survey of field service engineers

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Read the Research Report
New Report
Building a Bridge Between Sales & Service with Asset Data

In Collaboration with Worldwide Business Research, ServiceMax and Salesforce

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The 2021 CSO Report
Customer Results
The 2021 CSO Report

A Comprehensive Guide for CSOs Around the Globe

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2021 Gartner Magic Quadrant for Field Service Management
Report
2021 Gartner Magic Quadrant for Field Service Management

ServiceMax named a Leader for the 6th consecutive time

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ServiceMax Events & Insights
Is your company ready for a new era of asset-centric field service? If so, be sure to join us for an upcoming in-person or virtual event to learn more from our community of Service Experts.
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