Careers
Community 1-800-756-4960

A Leader in Asset-Centric
Field Service Management

We help best-in-class organizations keep the world running by accelerating their digital transformations.

Watch The Demo View All Features

ServiceMax is Recognized by APPEALIE

For the collaboration and productivity our customers have achieved with our Field Service Management platform, our in-depth industry experience, and our customer-driven approach to innovation.

Overall SaaS Award winners were selected using Net Promoter Scores (NPS), UI/UX, recent product improvements, 3rd party analyst research, amongst other criteria.
APPEALIE Award Winner 2022
Refining Digital Transformation through Asset Centricity
Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations with equipment and assets, as well the definition of an asset-centric, life-cycle approach enabled by service.
Read the Report
Read the Report
Back to Basics

Service Basics are foundational areas within service management a service leader must consider—and getting those basics right paves the way to service excellence and future innovation.

  • Entitlements, Contracts, Warranties

    To enforce consistent data capture, mitigate compliance risk, uphold service quality, and ensure maximum efficiency, service organizations need standardized, end-to-end workflows. This includes things such as cost for spare parts, billing rates for labor, response times, and penalties.

    SEE THEM IN ACTION
  • Reactive to Proactive Maintenance

    Customers depend on their assets to be running 24/7, and that creates pressure on your service organization to proactively drive uptime. With the constantly changing nature of complex service, many service organizations are shifting from a reactive, break/fix service model to preventive, proactive, and predictive maintenance strategies.

    SEE THEM IN ACTION
  • Streamline Service Processes

    To enforce consistent data capture, mitigate compliance risk, uphold service quality, and ensure maximum efficiency, service organizations need standardized, end-to-end workflows.

    SEE THEM IN ACTION
  • Field Productivity

    Field engineers and technicians are your eyes and ears on the ground. They are in front of customers and can often be a source of real-time feedback on the product, to the relationship, or even to the competition.

    SEE THEM IN ACTION
  • Metrics & KPIs

    How does a service organization measure a job well done? Metrics and KPIs provide a view into the health and productivity of service operations.

    SEE THEM IN ACTION

Hundreds of Industry Leaders Driven by ServiceMax

Hundreds of companies across the globe have turned to ServiceMax to help them keep the world running.

Meet Our Customers
Eastman Kodak
Lowry Solutions
Alcon
Medical Microinstruments
Baker Hughes
Compac
Topcon
Elekta
Tyco Integrated Security
We Are The Platform Service Teams Rely On

Our software powers the service interactions that make life as we know it happen.
We are the company that helps keep the world running.

Play video Who is ServiceMax?. Opens in a modal
Get Started with ServiceMax

ServiceMax Has Reached a Definitive Agreement to be Acquired by PTC, the Category Leader in PLM

Read the Press Release
The Latest
IDC Analyst Connection
New Paper
IDC Analyst Connection: Don't Let Your Service Platform Limit Your Innovation

Companies that invest in key areas of digital innovation will differentiate themselves from other field service organizations

Download Paper
Gartner Report
New Report
Gartner Report: Now Is the Time to Deliver IoT-Enabled Product Servitization to Manufacturers

Read this report to learn how to address and overcome the challenges for EaaS

Download Report
Back to Service Basics Ebook
New eBook
Back to Service Basics: 5 Foundational Areas for Service Digital Transformation

Drive operational efficiency, deliver peak service and asset performance, and improve customer experience

Download Ebook
IDC MarketScape Report for Manufacturing Field Service Management Applications, 2021-2022
New Report
IDC MarketScape Report for Manufacturing Field Service Management Applications, 2021-2022

ServiceMax has once again been named a Leader

Access Report
The Asset Data Thread: The Evolving Role of Field Service
ServiceMax Point of View
The Asset Data Thread: The Evolving Role of Field Service

Bain & Company recently conducted a research project comprised of executive-level interviews and an online survey of field service engineers

Read Report
Read the Research Report
New Report
Building a Bridge Between Sales & Service with Asset Data

In Collaboration with Worldwide Business Research, ServiceMax and Salesforce

Read Report
The 2021 CSO Report
Customer Results
The 2021 CSO Report

A Comprehensive Guide for CSOs Around the Globe

Access Report
ServiceMax Events & Insights
Is your company ready for a new era of asset-centric field service? If so, be sure to join us for an upcoming in-person or virtual event to learn more from our community of Service Experts.
Events Read the Blog