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What Happens with Better Warranty & Contract Management?

+10%
Service Revenue
+14%
Contract Renewals

ServiceMax ensures you stay close to your customers, never give away free service and capitalize on new revenue opportunities. In fact, the average ServiceMax customer increases service revenue by 10%* and contract renewals by 14%*.

*Average ServiceMax customer results, based on a survey conducted in 2018.

Powerful, Deep Warranty & Contract Management

Partner Video: Jitterbit

See how you can capture every opportunity with ServiceMax

Keeping accurate service contracts, warranties and maintenance plans, across customers and locations is difficult to do, yet crucial to success. ServiceMax field service software ensures that vital contract, maintenance and warranty data is accurate for all customers and every serviceable product, so that you deliver service exactly when it is needed and never give it away for free.

Entitlements & Warranty Management

Never give service away for free

The last thing any good service leader wants to do is give away service for free. Yet so many service organizations find it a struggle to track entitlements, that many technicians and engineers just don't question whether the customer is entitled to service or not – and customers certainly won't correct them. ServiceMax can make free service and warranty leakage a thing of the past, contributing to both your top and bottom line results.

Service Contracts

Know your customers; grow your service revenue

Service revenue and growth have never been more critical to the bottom line. For manufacturers of all types and sizes, selling services -- not just products -- often delivers significantly improved margins. For many service providers, service is their entire business. So why are so many organizations still using archaic, manual tools to sell and manage the delivery of services?

Don’t let your organization fall behind. Profitable service requires modern contract capabilities. ServiceMax empowers organizations to define and manage a wide range of service plans that enable expansion into new markets, and increase service revenue and profits – all within a complete, web and mobile field service delivery solution.

Preventive Maintenance

Consistent, proactive service for the best customer experience

Preventive maintenance is evolving. It’s not just about scheduling the same work every month to prevent failure anymore. Today, working smarter with better information about equipment condition is critical to ensure maintenance is effective. With ServiceMax, you get the best in preventive maintenance management from automated work order creation with set schedules and dynamically planned work order creation, to full condition based plans that allow you to right-size your maintenance work, stay proactive and delight your customers.

Service Plans

Contract management, simplified

The ability to offer a well-designed slate of service solutions can boost both top and bottom line results significantly. Yet many organizations shy away from “standardized” service offerings, fearing that consistency will be difficult to enforce or too hard to administer. With ServiceMax, you can define and manage a wide range of service plans that enable expansion into new markets, and increase service revenue and profits.

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