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Privacy Policy


ServiceMax, Inc. ("ServiceMax") is a wholly owned entity within the group of companies consisting of General Electric Company (“GE”) and GE’s wholly and majority-owned entities (collectively, the “GE Group”). ServiceMax is a leading software-as-a-service provider of solutions used to manage field service delivery. These solutions include the ability to manage customer service entitlements, spare parts, work orders and technician dispatching. ServiceMax respects your concern about privacy.

The GE Group Privacy Policy, available at www.ge.com/privacy, applies to the personal information that ServiceMax obtains through its and the GE Group’s properties, including websites, mobile applications and social media pages that reference this ServiceMax Privacy Policy or the GE Group Privacy Policy (“Online Channels”); offline collection in connection with sales, marketing, partner and supplier engagement (“Offline Channels”); and third-party sources, including ad networks and lead brokers (collectively, the “Channels”). If, and the extent to which, ServiceMax is the entity responsible for the processing of your personal information, references in this GE Group Privacy Policy to “GE”, “we”, “us”, and “our” shall be references to ServiceMax.

The following provisions of this ServiceMax Privacy Policy apply in lieu of similar provisions of the GE Group Privacy Policy:

Personal Information We Obtain

ServiceMax may obtain personal information through the Channels. In addition to the categories listed in the GE Group Privacy Policies, the types of personal information ServiceMax may obtain include:

  • Clickstream data and other information about your online activities (such as information about your devices, browsing actions and usage patterns), including across the Online Channels and third-party websites, that we obtain through the use of cookies, web beacons and similar technologies (see our Cookie Consent Tool); and
  • other personal information contained in content you submit to us (such as through our “Contact Us” feature).

Cookies and Similar Technologies

The GE Group uses cookies, web beacons and similar technologies on our Online Channels. You may learn more about these technologies in our Cookie Consent Tool. To view the list of GE Group and third-party cookies used on the Online Channels and to make choices about those cookies, please visit our Cookie Consent Tool.

How to Contact Us

If you have any questions or comments about this ServiceMax Privacy Policy or the GE Group Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by visiting our Feedback & Inquiries Form or write to us at:

Attn: Chief Privacy Officer
General Electric Company
33-41 Farnsworth Street
Boston, MA 02210
United States

Website Terms of Use

The ServiceMax.com website is operated by GE, and is subject to the Terms of Use available at http://www.ge.com/terms. Your use of this site constitutes your agreement to such Terms of Use.