ServiceMax Asset 360
for Salesforce:
Maximize Asset Performance
& Differentiate with Service

ServiceMax and Salesforce have joined forces to deliver an unparalleled solution that drives operational efficiency with a 360-degree view of assets on the world’s #1 CRM platform.

Refining Digital Transformation through Asset Centricity
Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations with equipment and assets, as well the definition of an asset-centric, life-cycle approach enabled by service.
Back to Basics

Service Basics are foundational areas within service management a service leader must consider—and getting those basics right paves the way to service excellence and future innovation.

  • Entitlements, Contracts, Warranties

    To enforce consistent data capture, mitigate compliance risk, uphold service quality, and ensure maximum efficiency, service organizations need standardized, end-to-end workflows. This includes things such as cost for spare parts, billing rates for labor, response times, and penalties.

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  • Reactive to Proactive Maintenance

    Customers depend on their assets to be running 24/7, and that creates pressure on your service organization to proactively drive uptime. With the constantly changing nature of complex service, many service organizations are shifting from a reactive, break/fix service model to preventive, proactive, and predictive maintenance strategies.

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  • Streamline Service Processes

    To enforce consistent data capture, mitigate compliance risk, uphold service quality, and ensure maximum efficiency, service organizations need standardized, end-to-end workflows.

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  • Field Productivity

    Field engineers and technicians are your eyes and ears on the ground. They are in front of customers and can often be a source of real-time feedback on the product, to the relationship, or even to the competition.

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  • Metrics & KPIs

    How does a service organization measure a job well done? Metrics and KPIs provide a view into the health and productivity of service operations.

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Hundreds of Industry Leaders Driven by ServiceMax

Hundreds of companies across the globe have turned to ServiceMax to help them keep the world running.

ServiceMax Has Reached a Definitive Agreement to be Acquired by PTC, the Category Leader in PLM

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The Latest
IDC MarketScape Report for Manufacturing Field Service Management Applications, 2021-2022
New Report
IDC MarketScape Report for Manufacturing Field Service Management Applications, 2021-2022

ServiceMax has once again been named a Leader

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White Paper
The Costs, Causes & Consequences of Unplanned Downtime

The Digital Back Foot

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The 2021 CSO Report
Customer Results
2021 CSO Report

The CSO Report offers a summary of the major themes, challenges, initiatives, and opportunities gathered from ServiceMax’s growing global community of Chief Service Officers.

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Asset Data Gravity
Report
The Rise of “Asset and Service Data Gravity"

Asset and Service Data is one of the most critical and valuable data sets collected, aggregated and analyzed in an organization.

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TEchnician with an iPad in front of windmills
Report
From Grease to Code: What Drives Digital Service Transformation

Service data is a gold mine for those with the right skills to dig

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2019 Impact Report
Report
Impact Report: The ServiceMax Customer Survey Results

Hundreds of companies and hundreds of thousands of technicians depend on ServiceMax to service hundreds of millions of assets around the globe.

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Next Gen Service Delivery on a Trusted Platform
  • Faster time to value and response to market dynamics
  • One platform: Customer 360 & Asset 360
  • Built for the future
  • Enterprise grade security and trust
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ServiceMax Events & Insights
Is your company ready for a new era of asset-centric field service? If so, be sure to join us for an upcoming in-person or virtual event to learn more from our community of Service Experts.