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ServiceMax
Keeps
the World Running

Deliver better asset utilization, resource efficiency & productivity, revenue & cash flow, and even customer experience with our field service platform.

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IDC MarketScape Names PTC
a Leader in SLM Platforms
PTC is once again positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Service Lifecycle Management (SLM) platforms. Read this excerpt to gain insights on the increasing importance of picking an SLM vendor that delivers a complete suite of service capabilities, can be implemented at scale, and has what it takes to future proof your service operations.
Read the Excerpt
Read the Excerpt
Back to Basics

Service Basics are foundational areas within service management a service leader must consider—and getting those basics right paves the way to service excellence and future innovation.

  • Entitlements, Contracts, Warranties

    To enforce consistent data capture, mitigate compliance risk, uphold service quality, and ensure maximum efficiency, service organizations need standardized, end-to-end workflows. This includes things such as cost for spare parts, billing rates for labor, response times, and penalties.

    SEE THEM IN ACTION
  • Reactive to Proactive Maintenance

    Customers depend on their assets to be running 24/7, and that creates pressure on your service organization to proactively drive uptime. With the constantly changing nature of complex service, many service organizations are shifting from a reactive, break/fix service model to preventive, proactive, and predictive maintenance strategies.

    SEE THEM IN ACTION
  • Streamline Service Processes

    To enforce consistent data capture, mitigate compliance risk, uphold service quality, and ensure maximum efficiency, service organizations need standardized, end-to-end workflows.

    SEE THEM IN ACTION
  • Field Productivity

    Field engineers and technicians are your eyes and ears on the ground. They are in front of customers and can often be a source of real-time feedback on the product, to the relationship, or even to the competition.

    SEE THEM IN ACTION
  • Metrics & KPIs

    How does a service organization measure a job well done? Metrics and KPIs provide a view into the health and productivity of service operations.

    SEE THEM IN ACTION

The World’s Machines & Service Businesses Rely on ServiceMax

Hundreds of industry leaders around the globe have turned to ServiceMax for their machines, equipment, and assets.

Meet Our Customers
3D Systems
Baker Hughes
Elekta
Eastman Kodak
Lowry Solutions
Marel
Medical Microinstruments
Topcon
Tyco Integrated Security

Find the Best Solution for Your Organization

ServiceMax Core
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ServiceMax Core

ServiceMax Core is purpose built for asset-centric industries, offering features, services, and integrations that help customers improve asset uptime with optimized in-person and remote service, boost technician productivity with the latest mobile tools, and deliver metrics for confident decision making.

Asset 360 for Salesforce
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Asset 360 for Salesforce

Asset 360 for Salesforce is the choice for businesses using Salesforce who need to bridge the data gap, providing visibility to real-time service and asset data. Access to this asset data helps businesses drive strategic decisions and actions enabling increased revenue, efficiency and agile responses to market and regulatory shifts.

FieldFX
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FieldFX

FieldFX provides a critical end-to-end field management solution for energy service companies, driving improved process efficiency and less revenue leakage by enabling your field and office teams to stay connected - even when offline.

Unlock Business Growth
with Digital Transformation
Explore the four key ways that ServiceMax customers have used their digital transformations to improve business outcomes, with a look at the real-world metrics, including increasing revenue and NPS scores, improving first-time fix rates, and more.
Read the Report
Read the Report
We Keep the World Running

ServiceMax provides the solutions, products, and technologies powering service interactions
that are critical in keeping global industries running.

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The Latest
Watch On-Demand Webinar: How Customers Win with Field Service Asset Data from ServiceMax
New On Demand Webinar
How Customers Win with Field Service Asset Data from ServiceMax

Michael Spada from Everi and ServiceMax expert Sara Cerruti discuss data strategy and results when implementing ServiceMax for service success.

Watch On Demand
Frost & Sullivan: 2023 Enabling Technology Leadership Award
New Report
Frost & Sullivan: 2023 Enabling Technology Leadership Award

ServiceMax - specifically our FieldFX product - was recognized for excellence in Field Service Management (FSM) in the Oil & Gas industry.

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The Importance of After Sales Service Lifecycle Data
New On Demand Webinar
The Importance of After Sales Service Lifecycle Data

Join ServiceMax Thought Leaders, Mark Wilding and Lionel Boubli to learn how service data is now being leveraged to drive better feedback, insights, and automation.

Watch On Demand
Download the Research Report by Harvard Business Review Analytic Services
New Report
Refining Digital Transformation through Asset Centricity

Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations

Download Report
Download the Gartner Report
New Report
Gartner Report: Critical Capabilities for Field Service Management

ServiceMax was recognized in the 2022 Critical Capabilities for Field Service Management report

Download Report
IDC Analyst Connection
New Paper
IDC Analyst Connection: Don't Let Your Service Platform Limit Your Innovation

Companies that invest in key areas of digital innovation will differentiate themselves from other field service organizations

Download Paper
The Asset Data Thread: The Evolving Role of Field Service
ServiceMax Point of View
The Asset Data Thread: The Evolving Role of Field Service

Bain & Company recently conducted a research project comprised of executive-level interviews and an online survey of field service engineers

Read Report
ServiceMax Events & Insights
Is your company ready for a new era of asset-centric field service? If so, be sure to join us for an upcoming in-person or virtual event to learn more from our community of Service Experts.
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