Manage work orders through all stages with

Work Order Management

How does Work Order Management Software from ServiceMax improve your service delivery results?

+23%

TECHNICIAN PRODUCTIVITY
+25%

SERVICE REVENUE

With ServiceMax Work Order Management Software you can be confident that your field team utilization and productivity is the highest it can be. Easily manage and track work orders and ensure that they are resolved within commitments. Through effective work order management you can meet the business outcomes your customers demand, speed up cash flow, and build relationships that drive new service revenue.

*Average ServiceMax customer results

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5 W's of an Outcome Based Service Model

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Streamline Your
Work Order Processes

See how ServiceMax Work Order Software helps you achieve efficiency gains

Managing work orders is at the center of each field service operation. To grow your business, delight your customers, and reach your service goals, you need to move beyond pen and paper and digitize your complete work order process.

From work order creation and assignment through job execution and debrief, ServiceMax’s field service software provides you with everything you need to manage and monitor work orders: A modern scheduling environment that your dispatchers will love, a consumer-style app that empowers your technicians in the field, and a robust, feature-rich platform that keeps track of all work performed on your installed base to help you manage your entire service operation.

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Work Order
Scheduling & Dispatch
with Service Board

Empower your dispatchers with intelligent recommendations

To ensure first time fixes and happy customers while keeping cost low, your dispatchers have to get the right technician to the right job at the right time with the right parts and information. Service Board, our premier scheduling environment, provides your dispatchers with everything they need to prioritize, match, schedule and monitor work orders. What’s more, dispatchers can leverage intelligent, one-click recommendations to get suggestions from the system for the best matching technician, the most effective schedule, or the best time slot. Fully integrated with Service Board, ServiceMax’s Schedule Optimization offers a fully automated approach to work order management. Whether technicians are working on installations, overhauls or decommissions, your dispatchers can rely on features such as project scheduling, long-cycle jobs, and crew management to handle any work order with ease and confidence.

Dispatchers instantly understand dependencies between work orders and resources with Service Board’s scheduler view

Mobile Field Service

Boost technician productivity and utilization with the ServiceMax Go app

Our mobile app, ServiceMax Go, has all the field-ready functionality you need to improve field productivity with any device. Designed from the ground up with field technicians and engineers in mind, ServiceMax Go provides an intuitive interface, consistent access, and targeted workflows regardless of internet connectivity. ServiceMax mobile field service app empowers field workers to successfully complete work orders, present service reports for customer signature, provide pricing of labor, parts and products in the field, and much more.

Service Automation & Standardization

Establish consistent, simplified work order management processes with prebuilt workflows

The ServiceMax platform includes prebuilt workflows that are the result of years of experience in the field service industry. Our Service Flow Manager — a powerful business workflow engine — ensures consistent service execution without coding while adapting to your evolving business needs through flexible configuration. Administrators will find it easy to implement new workflows and processes on different objects of the ServiceMax platform such as accounts, service contracts, work orders, installed products, and parts.

Prebuilt Dashboards & Reports

Get work order insights and measure the health of your entire field service operation with the right metrics

To stay on top of your work orders, you need hard facts. The ServiceMax field service platform equips you with prebuilt Dashboards and KPIs that provide insights into work order trends, status, aging, and time-to-completion. With ServiceMax Analytics, you get visibility into every aspect of your service operation. More than 90 self-service dashboards and reports are available to help you improve decision making and benchmark service performance by region, territory, and product line over time.

Work Order Management Dashboard for service managers

Customer Self-Service Communities

Connect with your customers and provide them with effective self service

Consumer applications have become the benchmark for customer experiences. Customers want to be empowered, they want to log issues and view work order information online. ServiceMax Customer Communities provide all the visibility you and your customers need. The combination of customer choice and self-service is the perfect recipe for customer loyalty and business profitability. ServiceMax Customer Communities keep the cost of delivering service low while keeping customers happy.

Built on Salesforce

A Native Cloud App for a seamless experience from sales to support to service

Field service is inherently mobile, social, and time sensitive. The field service industry needs modern technologies that cater to these requirements and this is where ServiceMax comes in. Built on the Salesforce platform, ServiceMax delivers secure access to your information 24/7/365 on any device, from anywhere.