Product Service Campaigns
Handle Recalls, Change Orders, and Run Campaigns into Your Installed Base
For manufacturers worldwide, product recalls and change orders are a fact of life and an expensive one at that. Without a powerful field change order solution as part of your field service software, your service team will be left with a lot of time-consuming legwork.
With ServiceMax Asset 360, just by following three prescribed steps, you can define remedial actions, quickly identify affected assets in your installed base, and automatically generate the desired delivery output such as work orders, return orders or cases. Product Service Campaigns also allow you to run upgrade campaigns into your installed base by generating Opportunities or Asset Notifications.
Using Salesforce native objects, Asset 360’s capabilities for managing product service campaigns in asset-centric scenarios enable you to efficiently execute recalls, equipment modifications, upgrades, sales pushes, and technical bulletins. This functionality significantly reduces change order-related costs and allows for complete traceability of your undertaken measures for compliance.